TPG
TPG Telecom Limited, the company was formed from the merger between Total Peripherals Group and SP Telemedia. As of present, TPG Telecom provides various products that include internet service, OEM services, mobile telephony and online IPTV television. You can check TPG products and service reviews.
Overall Rating 8
TPG

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TPG Reviews - NBN Tier 5(6) Write Review

Chullora PS
Chullora PS Reviewed 4 years ago
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Finally, NBN arrived at my address after years of waiting so I upgraded with TPG and my nightmare began! From day one the internet keeps dropping and sound quality when making calls was horrible with a lot of static. Called customer service and was connected to a human only after waiting about 45mins, so they arranged for an "NBN" technician to come inspect the issue which was another 5 days wait... the guy came and spent less than 3 mins and informed us nothing wrong with the NBN cable and we need to contact TPG, so we did and ofcourse everytime you call, you have to waste substantial time waiting to get connected to a human...so another appointment and this time 7days of wait for a "TPG" technician... same as before the guy took about 2-3mins without doing anything and informed us the issue is with our building wiring so we must contact the building management to change the wiring from the control room to our residence...WTF?!?! I told him I didn't have any problem when I had ADSL2 with the same copper wire so how did he determine the issue to be with the wiring??? He had no answer and said there is nothing he could do. So I called TPG again and asked to speak to a supervisor or manager but was informed no manager was on duty and that they would call me back....3 days and counting and no one callback! I'm going to be calling ACCC and see if I can switch to Telstra or Optus. STAY AWAY FROM TPG NO MATTER HOW CHEAP THE PLAN!!!!!!
Karl Schuler
Karl Schuler Reviewed 5 years ago
  • Speed Score
    8
  • Reliability Score
    5
  • Support Score
    8
  • Value Score
    1
Stay away worst company ever can’t ever get thru to anyone and when you do they are no help takes months to get service then take payments whenever they want
Jasmine Lee
Jasmine Lee Reviewed 5 years ago
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Thieves and liars. Stay away from tpg they will steal your money. Keep telling me they'll show up to install but nobody comes. Have waited for days and days and nothing. Ring customer support who tell me to just keep waiting. Then they tell me they can't refund it til they get a notification. Ring back two days latw
Alex Valerie Bowden
Alex Valerie Bowden Reviewed 6 years ago
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
If your internet goes down expect nothing from TPG they cannot supply something for the interim. They will not help you. They will not give you any resons or answers. Do not give this fraud of a company a cent of your money. Choose any other provider. They will also charge you to cancel on a no contact contract. TPG has the WORST customer service.
Nancy Chen
Nancy Chen Reviewed 7 years ago
  • Speed Score
    8
  • Reliability Score
    9
  • Support Score
    5
  • Value Score
    6
We first put in the NBN request back in 16 Feb 2015, their installer came without warning. Then they said they can come on 30 March but we're away, so we requested 10th April. At first there was no signal, I called TPG and it was activated on the same day. There needs to be better communication and coordination with the installation and activation. Otherwise overall I'm happy with the service I get. We haven't had any major outage or slowness in speed since we had TPG NBN. The price is definitely on the expensive side and if there is a cheaper option I'll switch in no time.
Kai Han
Kai Han Reviewed 7 years ago
  • Speed Score
    7
  • Reliability Score
    6
  • Support Score
    5
  • Value Score
    6
TPG is one of the decent budget ISPs that works well in most situations, if you are browsing Australian sites. The major issue with the ISP is the fact that if frequently run into issues with oversea sites. BTW: Interesting enough that TPG users seem to have terrible experience with sites hosted on Godaddy specifically.
mrtelco