• Service ADSL2
  • Location Others
  • Activation 10+ days
  • 1.75
  • Speed Score
  • Reliability Score
  • Support Score
  • Value Score
I have been with TPG for three years, the whole time my internet has been incredibly slow. I have complained to TPG many times, and tried their technical support but nothing has helped. Four months ago the Internet speed got really bad so they sent out a technician to have a look at the line that is connected to my house.

The technician said they fixed it and left. The Internet was still really really slow. TPG sent out a second technician and the exact same thing happened. Then they sent out a third technician. This technician said that their was a substantial amount of water damage to the line and it would need to be replaced, but that was up to Telstra. He forwarded his findings on to TPG.

TPG called me to tell me that Telstra would be replacing the line within ten days and I would not need to pay anything because the fault to the line was from external damage. A week later TPG send me an email saying that Telstra can't fix the line and there's nothing TPG can do.

I have tried sorting out this issue with TPG but to no avail. Their customer service team is mostly always rude and unhelpful, and they could care less that I have barely working Internet, yet they feel I should pay full price for it.

I barely get 1mb speed, which is something they've tested themselves. I have reduced my plan and do not recommend TPG at all, I'll be changing to a different provider once NBN is available to me in the next few months.
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