TPG is a joke. I am experiencing a complete internet outage for over three days now, after having extremely slow internet for months - despite my close proximity to the exchange. The technician I have had to communicate with is so unbelievably rude, and the phone operators literally lied to me about my upload and download speed saying they there "normal'" when they were well below average speeds (as I was also running TPG speed tests while on the phone). I regret going with TGP, their service is so unreliable and the technical support team have no idea what they're doing.