• Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Finally, NBN arrived at my address after years of waiting so I upgraded with TPG and my nightmare began! From day one the internet keeps dropping and sound quality when making calls was horrible with a lot of static. Called customer service and was connected to a human only after waiting about 45mins, so they arranged for an "NBN" technician to come inspect the issue which was another 5 days wait... the guy came and spent less than 3 mins and informed us nothing wrong with the NBN cable and we need to contact TPG, so we did and ofcourse everytime you call, you have to waste substantial time waiting to get connected to a human...so another appointment and this time 7days of wait for a "TPG" technician... same as before the guy took about 2-3mins without doing anything and informed us the issue is with our building wiring so we must contact the building management to change the wiring from the control room to our residence...WTF?!?! I told him I didn't have any problem when I had ADSL2 with the same copper wire so how did he determine the issue to be with the wiring??? He had no answer and said there is nothing he could do. So I called TPG again and asked to speak to a supervisor or manager but was informed no manager was on duty and that they would call me back....3 days and counting and no one callback! I'm going to be calling ACCC and see if I can switch to Telstra or Optus. STAY AWAY FROM TPG NO MATTER HOW CHEAP THE PLAN!!!!!!
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