• Service ADSL2+
  • Location Sydney
  • Activation 10+ days
  • 3.25
  • Speed Score
    4
  • Reliability Score
    4
  • Support Score
    1
  • Value Score
    4
TPG is one of the most un-ethical company I have came across. I have been using their ADSL since 2010. In May 2019, I have changed my internet plan to belong . I only have realised that they still direct debiting money from my credit card in Mar 2020. When I contacted them, their customer service said I need to send my cancellation to email cancel@tpg.com.au (but not customer service), or they will not process my cancellation. I have send cancel@tpg.com.au at lease 5 emails in the last 2 weeks, no responses at all. What are they trying to do? Get another month of payment out of me? On top of that they will not refund the 11 months payment back to me, because I did not cancel the service in May 2019. It is australia, it is standard practice that when people change electricity, phone company (without contact) , we donot need to inform the old company . As there is one electricity line, and one phone number. Same as internet, there is only one internet outlet in my house. If I have been using belong. How can TPG claim that they have been providing service to me. It is like some Australian banks which were charging dead people fee, it was fined by government for their misconduct. TPG is very un- Australian and unethical. My problem is still unresolved, as you can not get through them via phone nor emails nowadays. I will definitely not use TPG again and I urge you the same. For a customer service perspective, they are appalling
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