• Service ADSL2+
  • Location Melbourne
  • Activation 1 days
  • 5.75
  • Speed Score
  • Reliability Score
  • Support Score
  • Value Score
I was signed up to TPG's 500gb plan (250gb/250gb Peak/Off-Peak) for a number of years (approx 3-4 years). I was previously with Soul Internet before they were bought out by TPG (if you remember them, was a while ago).

While I was Soul Internet, my service was almost flawless, while I didn't get the best speeds I was blessed with reliable and quality service. As soon as my service was migrated over TPG (when they bought out by TPG) everything just started lacking, I was experienced slow speeds (Maximum 300-400kb/s compared to Soul which was about 600-700kb/s) and experienced multiple service disruptions.

When I contacted their support (during non-peak times) I was kept on hold waiting for a customer service rep for sometimes up to 30 minutes, and when I voiced concerns over my slow speeds I was kept on hold for up to an hour while they tried to figure out the issues, to which they couldn't and kept trying to tell me that it's the traffic coming from my area (which was not the case).

My time with TPG eventually ended when they decided to disconnect my service as they had lost the connection codes because I changed my phone number and they wanted to charge me $90 to reinitialise the connection codes, which was funny considering I hadn't changed the phone number.

During the phone call I made to TPG I kept insisting that what they were saying was incorrect, and demanded they waive the fee due to their incorrect information, as they refused to do that I told them to refund the remaining balance for the month and disconnect my service.

I'm now with Club Telco (they are part of the M2 Group), while they are considered an underdog in the ISP world I have received a flawless level of service from them, and have never really had any issues with them.
Share this