• Service ADSL2+
  • Location Brisbane
  • Activation 10+ days
  • 1.5
  • Speed Score
  • Reliability Score
  • Support Score
  • Value Score
We have used TPG for the last two years and it is only because we simply do not have the time to deal with the hassle of changing that we haven’t switched.

Initially, it took almost two months to get internet connected when we moved into our house. This involved HOURS spent both on the phone and waiting around the house (after taking time off work) for a technician to arrive and assess the problem.

We were told by TPG on multiple occasions that there was no ‘infrastructure’ for internet at our property. We live 3km from the CBD and could see from real estate photos that the previous tenant had a router in the spare room – two factors making it highly unlikely for this to be true.

Currently, our internet speed is so slow (well below the minimum proposed in our contract) making it impossible to even watch Netflix, we are also unable to connect our phones to WiFi and use them efficiently, driving us to rely on mobile data only sending our phone bills through the roof.

Both the customer service and internet service offered by TPG are appalling and I would not recommend this provider to anyone.
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