TPG
TPG Telecom Limited, the company was formed from the merger between Total Peripherals Group and SP Telemedia. As of present, TPG Telecom provides various products that include internet service, OEM services, mobile telephony and online IPTV television. You can check TPG products and service reviews.
Overall Rating 8

TPG Reviews(89) Write Review

  • Service ADSL2
  • Location Sydney
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
TPG is so slow the service poor. Cannot open google or send an image.

Now I have not had internet for 3 weeks. TPG don't answer the phone and the technicians do not show up when booked. I have just spend a day waiting, even thought they nominated the day and time.

It is the worst service ever! AVOID
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    3
  • Value Score
    1
The internet is not reliable
And the connection keep dropping out randomly.
The Speed is extremely slow.

download speed: 0.53 Mbps
upload : 0.84 Mbps

  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Recently I called up TPG customer service to sign up for NBN 50 plan. I was rather taken aback when the staff kept barging me to drop my rights for monetary compensation if tpg fail to meet their commitment with respect to the fixed line that goes with the plan. I told her I didn't have any need for the phone line, hence, it should be removed from my plan. To my utmost amazement, she insisted it can't be removed and I would have to make a $20 upfront payment for the line and as well drop my rights to financial compensation before my application can be processed. I then told her that I needed to study the terms of agreement closely before I can continue with the sign up. She said no, that I must sign up first. Well at this point I concluded that there was no transparency with service provider and took to my heels. Be careful before you sign up. Ask questions and be clear before any commitment.
  • Service ADSL2+
  • Location Others
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1

1 - I have used TPG for years now, and when changing addresses I chose to wait for NBN to be available in 10th January as I was told. It was not available then and I had some time left in my previous contract so I decided to switch to ADSL+. I kept calling TPG to assure the process was still happening until the day it was meant to be connected it was not because they changes the day to June and I was NOT informed.

2 - When connecting to ADSL+ I called on the 20/01/2020 to confirm whether my current WIFI router is compatible to ADSL+ , the first constumer representative said NO. And asked if I wanted to order one I said NO. Second representative I spoke to on the same day asking if I can connect ADSL+ with a corxial cable and she said YES. Which is not correct. I spoke for the third time to a techinical support consultant and he informed me that the information given me previous were ALL FALSE. TPG has given me false and misleading information and wanted me to buy a new modem that was not necessary at all.

3 - The day of the suppposed installation 21/01/2020. I called at 5:30PM to confirm as I didnt receive ANYTHING via text or email. Techinical support says there is NO CONNECTION AT ALL.

I wasted money buying a phone cord and an adapter and in the 2 months without internet I had to use my own 4G service from another provider causing me a $167 bill.

Their costumer service is appalling. Stay away!!
  • Service ADSL2+
  • Location Melbourne
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Extremely hard to use the internet service. Extremely hard for the cancellation process! Extremely bad service experience! I can not verify me is me! This is so ridiculous! I provide all of my details apart from my Bunsiness name, which I don’t know why in TPG’s system is different from my real current business name! But they just don’t let me to access my account . I respect they followed their rules to do the job! But not when I can provide every detail things even my which account TPG charged me each month, which day TPG took my money, I can provide whatever you want but the correct business name( Which I provide, but don’t know why is not the one in their system) and then , they just don’t let me make any changes. ( I think they just try to let me pay one more day, or try not to let me cancel my account)

And when I try to call them again to cancel my other account with TPG( which I have 2 accounts) argue with them about 30mins , and then they told me they can’t help me to cancel it, I must email them to cancel! F !

I am highly recommend everyone to thinking carefully before you join in this company. Never ever with TPG again! See you next life!
  • Service ADSL2+
  • Location Melbourne
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Extremely hard to use the internet service. Extremely hard for the cancellation process! Extremely bad service experience! I can not verify me is me! This is so ridiculous! I provide all of my details apart from my Bunsiness name, which I don’t know why in TPG’s system is different from my real current business name! But they just don’t let me to access my account . I respect they followed their rules to do the job! But not when I can provide every detail things even my which account TPG charged me each month, which day TPG took my money, I can provide whatever you want but the correct business name( Which I provide, but don’t know why is not the one in their system) and then , they just don’t let me make any changes. ( I think they just try to let me pay one more day, or try not to let me cancel my account)

And when I try to call them again to cancel my other account with TPG( which I have 2 accounts) argue with them about 30mins , and then they told me they can’t help me to cancel it, I must email them to cancel! F !

I am highly recommend everyone to thinking carefully before you join in this company. Never ever with TPG again! See you next life!
  • Service ADSL2
  • Location Melbourne
  • Activation 5 days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Extremely hard to use the internet service. Extremely hard for the cancellation process! Extremely bad service experience! I can not verify me is me! This is so ridiculous! I provide all of my details apart from my Bunsiness name, which I don’t know why in TPG’s system is different from my real current business name! But they just don’t let me to access my account . I respect they followed their rules to do the job! But not when I can provide every detail things even my which account TPG charged me each month, which day TPG took my money, I can provide whatever you want but the correct business name( Which I provide, but don’t know why is not the one in their system) and then , they just don’t let me make any changes. ( I think they just try to let me pay one more day, or try not to let me cancel my account)

And when I try to call them again to cancel my other account with TPG( which I have 2 accounts) argue with them about 30mins , and then they told me they can’t help me to cancel it, I must email them to cancel! F !

I am highly recommend everyone to thinking carefully before you join in this company. Never ever with TPG again! See you next life!
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Finally, NBN arrived at my address after years of waiting so I upgraded with TPG and my nightmare began! From day one the internet keeps dropping and sound quality when making calls was horrible with a lot of static. Called customer service and was connected to a human only after waiting about 45mins, so they arranged for an "NBN" technician to come inspect the issue which was another 5 days wait... the guy came and spent less than 3 mins and informed us nothing wrong with the NBN cable and we need to contact TPG, so we did and ofcourse everytime you call, you have to waste substantial time waiting to get connected to a human...so another appointment and this time 7days of wait for a "TPG" technician... same as before the guy took about 2-3mins without doing anything and informed us the issue is with our building wiring so we must contact the building management to change the wiring from the control room to our residence...WTF?!?! I told him I didn't have any problem when I had ADSL2 with the same copper wire so how did he determine the issue to be with the wiring??? He had no answer and said there is nothing he could do. So I called TPG again and asked to speak to a supervisor or manager but was informed no manager was on duty and that they would call me back....3 days and counting and no one callback! I'm going to be calling ACCC and see if I can switch to Telstra or Optus. STAY AWAY FROM TPG NO MATTER HOW CHEAP THE PLAN!!!!!!
  • Service ADSL
  • Location Others
  • Activation 1 days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
I was in the process of registering on line for FTTB. Pay close attention to the “prepayment” charge for voice prepayment outside included value. On questioning their customer service, it’s a prepayment charge of $20 on possible calls you may make that are not included in the bundle. No worries on that. However that charge is “forfeited” when and if you cancel the service. So basically if you don’t make any calls ever they take this “prepayment” charge and keep it, even if you never used it. Asked to speak to a representative here is Australia and surprise surprise, no one available. Maybe I’ll have a chat to the communications ombudsmen. A prepayment is an advanced payment for a service you may possibly use. If that service is not used those funds should be returned to the owner of said funds
  • Service ADSL2
  • Location Others
  • Activation 1 days
  • 5.25
  • Speed Score
    6
  • Reliability Score
    7
  • Support Score
    1
  • Value Score
    7
Don't mind the internet speeds but customer service is appalling. There's been an NBN outage in my area for almost a week. I was promised updates to restoration and have received no call or email. Nbn came back on last night and still no phone call to me to let me know connection has been restored.