TPG
TPG Telecom Limited, the company was formed from the merger between Total Peripherals Group and SP Telemedia. As of present, TPG Telecom provides various products that include internet service, OEM services, mobile telephony and online IPTV television. You can check TPG products and service reviews.
Overall Rating 8

TPG Reviews(59) Write Review

  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
This dirty company will play you like a yo-yo. Its stealing candy from a baby. That's how dirty this provider is. We have been a loyal customer for more than 3+ years.
Lately our internet has been dropping out. And there has been a period of a full month we had no internet connection. They won't tell you your internet is out. But you have to call them to let them know. Even so, I demanded a recommendation for the month. They gave me the time from of 3 days because i didn't call earlier. And recompensate me $15 bucks which of course went down the drain. They didn't even deduct it from the next transaction nor bank return to my account. I wonder where that money went. Wait.... There is more. Due to bad connection we didn't received the full up to 24mbs it says. We have a whooping 5mbs max download and 1 MBS upload. Going to wait a week for an email to be send. Therefore TPG received a refund notice from ACCC to refund us $80 buck which have been waiting for a month.

When I cancelled my no lock in contract. You still have to pay additional fee one month. How does that work.

Don't don't guys. If you love getting fucked in the ass with no Vaseline. Then highly recommended. Your money, your choice. Choice wisely. Sometimes its better to pay that little bit extra for a better service provider
  • Service ADSL2
  • Location Melbourne
  • Activation 10+ days
  • 4
  • Speed Score
    7
  • Reliability Score
    3
  • Support Score
    1
  • Value Score
    5
DO NOT USE TPG! They're PATHETIC.. If you want to hear how bad TPG is, read on!

Was with TPG for one year, set up our account early Nov. TPG took over 3 wks to send the router and me about 4 days to pick it up. from the PO. Service was fine till the first bill only to find we had been billed for 1 mth internet from initial setup Which was when they hadn't even sent us the router which is ESSENTIAL for actually using the internet.
The issue could've been easily resolved with a $60 refund.
I called TPG -which has, THE most inefficient customer service system in place I've ever seen, and I think it's intentional.

1st Call: Simple enough, had me believing it'd be resolved. I calledup, explain the situation to the rep, they pulled up my information and we went over the details.

2nd Call: after several weeks when still nothing had come of it. I called again, explained the situation to a new rep, they pulled up the information, we went over the details. I was told this time that they couldn't do anything until they pulled up recordings of our initial conversations with TPG during account setup and confirmed the dates when the router was actually sent out and received. I was told to expect a call back by end of business the next day.

I'm sure nobody is surprised it never came.

I gave TPG a week to call back.
3rd Call: the same. yet another rep, explain everything yet AGAIN. They pulled up my details, I'm frustrated and annoyed but I keep it civil but am more assertive and insistent because I did NOT have any intention of them convincing me to hang up again just for them to do nothing so that I'd have to call up and explain the same shit again.
I got handed on to the manager because the peon didn't know how to deflect my reasonable arguments. The manager said the same thing the last rep had told me, except apparently the request for the recordings hadn't even been SENT. Not even the REQUEST. I was once again told (by the manager) that I'd receive a call back regarding them by end of business the next day and was appeased enough by his words that I consented to hang up and wait until the next day.

Lesson Learned: Never Trust A Smooth Talker.

4th Call: explained the same shit. This time I asked the name of the representative to whom I was speaking. It was Marion or something.
I explained everything that the manager had said to me 2 days prior regarding the recordings and how I had YET AGAIN not received a call back. She had me believing they'd heard the recordings "forgotten" to return my call
I was to expect a confirmation text from her regarding whether I'm eligible for a refund or not by end of business the next day.
Surprise! I got the text. Nothing else though.

5th Call: roughly 10am. New rep. I demanded to speak to Marion. was told shes busy but will call me back by 3pm.

6th Call: it's after 4pm. Demanded Marion. Am apologised to, told her manager will arrange a refund for me within the week.

7th Call: several weeks later. Demand manager. Am told refund is on its way.

They can keep my fucking $60. What a pathetic company.
  • Speed Score
    10
  • Reliability Score
    10
  • Support Score
    10
  • Value Score
    10
I am using TPG from past 4 years and speed of internet is good. Initial 2 years I was using ADSL2+ and the speed I was getting decent enough speed to stream youtube vidoes without buffering on a my TV. Then I got switched to their FTTB service and I am getting superb speed much better than the ADSL2+. The transition between setup was smooth without any service drop-of and I haven't faced a single interruption in the service for the last 2 years.
  • Service ADSL2+
  • Location Brisbane
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
The worst and the most terrible internet provider, even though I cancelled my contract with them cause they couldn’t connect any connection to my house, they are still charging my account and they don’t refund any of those charges, how stupid it can be, I’m paying for a service that I don’t have.
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
We ordered a TPG intenet service in addition to our existing Telstra service. We have 20 lines coming in to our property (excessive I know) and only one is used by Telstra. We told TPG you can use any of the unused 19 lines.
Naturally TPG uses the one that Telstra has, and tells Telstra to disconnect its service. So here we are with no land line for 3 days. Telstra won't reconnect it, saying we have a new provider. TPG refuses to fix what it broke. They tell us to contact Telstra to get our service back.
I cannot believe how TPG screwed up our order, and then refuses to fix the problem they caused. Shocking bad service.
  • Service ADSL2+
  • Location Melbourne
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Atrocious customer service. Will not cancel account. keep stealing money even though they can't connect to my new address
  • Speed Score
    7
  • Reliability Score
    6
  • Support Score
    1
  • Value Score
    8
I transferred to NBN and asked to keep my home phone number, which because I had done it on-line was ignored. I was unknowingly given another number. People, businesses, work all thought I had left, as a result I have lost income, had parcels returned to companies, and had worried friends thinking I had been injured or died and had moved. TPG’s answer TOO BAD. Make an application on line and you are automatically given a new number.
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  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Rate 0 for everything if I could. Connectivity=rubbish. They couldn't even reconnect me when I moved and expected me to pay for the connection. So I decide to leave them and they slap a $380 fee on me. Absolute joke
  • Speed Score
    2
  • Reliability Score
    2
  • Support Score
    2
  • Value Score
    2
Terrible speeds on a 50mb plan, always dropping out around 5-6 times per day, never notified about a newer plan for same cost but higher speeds. Technical support is terrible. AVOID this company!! I work in IT and this is the WORST ISP I have dealt with
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
so bad. internet speed is unreliable, slowing down randomly and speeding up at random times as well. When you need it the most it will shut down on you, believe me it will. So many internet drop outs and back. You never know when it might go away for 6 hours then come back only to go away 1 hour later. The support is also rubbish. Hold, hold ,hold. You will be put on hold for hours on end. One of the worst, second only to Telstra, I do not recommend TPG, instead, go to Optus, they are the best.