TPG
TPG Telecom Limited, the company was formed from the merger between Total Peripherals Group and SP Telemedia. As of present, TPG Telecom provides various products that include internet service, OEM services, mobile telephony and online IPTV television. You can check TPG products and service reviews.
Overall Rating 8

TPG Reviews(64) Write Review

  • Service ADSL2+
  • Location Melbourne
  • Activation 10+ days
  • 1
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    1
  • Reliability Score
    1
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    1
  • Value Score
    1
Atrocious customer service. Will not cancel account. keep stealing money even though they can't connect to my new address
  • Speed Score
    7
  • Reliability Score
    6
  • Support Score
    1
  • Value Score
    8
I transferred to NBN and asked to keep my home phone number, which because I had done it on-line was ignored. I was unknowingly given another number. People, businesses, work all thought I had left, as a result I have lost income, had parcels returned to companies, and had worried friends thinking I had been injured or died and had moved. TPG’s answer TOO BAD. Make an application on line and you are automatically given a new number.
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    1
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    1
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    1
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    1
Rate 0 for everything if I could. Connectivity=rubbish. They couldn't even reconnect me when I moved and expected me to pay for the connection. So I decide to leave them and they slap a $380 fee on me. Absolute joke
  • Speed Score
    2
  • Reliability Score
    2
  • Support Score
    2
  • Value Score
    2
Terrible speeds on a 50mb plan, always dropping out around 5-6 times per day, never notified about a newer plan for same cost but higher speeds. Technical support is terrible. AVOID this company!! I work in IT and this is the WORST ISP I have dealt with
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    1
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    1
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    1
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    1
so bad. internet speed is unreliable, slowing down randomly and speeding up at random times as well. When you need it the most it will shut down on you, believe me it will. So many internet drop outs and back. You never know when it might go away for 6 hours then come back only to go away 1 hour later. The support is also rubbish. Hold, hold ,hold. You will be put on hold for hours on end. One of the worst, second only to Telstra, I do not recommend TPG, instead, go to Optus, they are the best.
  • Service Cable
  • Location Sydney
  • Activation 5 days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
We're absolutely devastated by TPG.. they sent a tonne of advertising that we had to change over to NBN, and since we've done so, we've now been subjected to third world internet, coupled with third world customer service.

I don't mind companies outsourcing to the Philippines, but these guys genuinely don't give a rat's about their customers.

I've spent hours on hold, only to be asked to go through a long and painful process where a clearly poorly trained operator reads from a script a mile long.

After weeks of truly terrible internet, with more than 3 days of "unplanned upgrades" where get no coverage at ask, we've now been offered a one off discount of $9 from the $100 we pay per month. These guys are borderline criminal in the way they treat their customers.

I'm going to the ombudsman straight after completing this review, and we will never, ever, consider purchasing anything from TPG ever again.
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    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
DO NOT GIVE TPG YOUR MONEY. Reasons - 1. techical - could not get internet working with 3 technician visits. 2. Customer service - non existent, numerous calls, no resolution, they do NOT call you back when they say they will. 3. They basically do not let you cancel, formally cancelled all my service, month to month contract, and they charged me for another month after the end of the service period, straight to my card.

AVOID THEM AT ALL COSTS
  • Service ADSL2+
  • Location Geelong
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
One of the worst internet providers out there. Horrible customer service and unrealiable internet speed. Completely waste of money would not recommend for any new user. You're better off with dodo or some shit
  • Service ADSL2
  • Location Brisbane
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
TPG have got to be the worst internet provider in Australia, and i taught Egypt and West Africa had slow service!! TPG are leaders of the pack when it comes to frustratingly slow service. When we first signed up (12 months ago) everything was fine, good internet service along with good customer service, however, over the past 3 months or so their internet service has become impossible to tolerate, every morning it takes up to 45mins to get service and then after 20mins it slows to a snails pace, then picks up, then slows down.....ridiculous!! especially when your under pressure to send important documents out on time. Their customer service now mirrors their internet service, slow and useless ...... for the extra $10 or so a month i think its time to head over to Telstra.
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    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
If your internet goes down expect nothing from TPG they cannot supply something for the interim. They will not help you. They will not give you any resons or answers. Do not give this fraud of a company a cent of your money. Choose any other provider. They will also charge you to cancel on a no contact contract. TPG has the WORST customer service.