Belong Reviews - NBN Tier 1(21) Write Review

The very worst of Internet providers. Customer support is rude and unhelpful. There is no way of contacting Belong if you lose your internet because Belong are only contactable via the internet. How stupid is that..to lose your internet connection and can't get in touch with your provider because you have no internet !!!! I would advise anybody looking for a decent internet provider to avoid Belong.

My service went down 4 days ago now. I called the service centre only to be told all service centres are closed due to the virus...so I emailed them and got a call back and was on the phone for over an hour trying to fix the problem. They couldn't help me and I was told someone would call me the next day...didn't happen. I've emailed several times with no response back. Customer service does not exist in this company. I'm a student and need the internet so I can study...I will be changing service providers

BELONG NBN TERRIBLE SERVICE
This company ignores your emails, when you call they tell you they will assign you a case manager who will give you a call back (not once have I received a call) and they won't give you any indication of what's taking so long to connect. REASON WHY ITS SO CHEAP... You get bad service and no support with it. They demand your money but won't offer you a fair service in return. I would not recommend Belong Internet service to anyone. Stay away from them!

I really wished I had of read reviews first but was assured on my initial phone call that everything would be up and running within a certain time frame. The modem was sent swiftly but that's when this company crumbles into a terribly run offshore shambles of an Internet provider.

Recently moving back from overseas and into a new home, I told the operator that it was essential that the Internet be connected by the time we moved in as I work from home and the kids have many assignments before school starts again.

2 weeks later I'm still driving over an hour to work at my in-laws house and taking the kids to the library every afternoon.

This company ignores your emails, when you call (Manila call center) they tell you they will assign you a case manager who will give you a call back (not once have I received a call) and they won't give you any indication of what's taking so long to connect.

Their app is terrible and provides no assistance.

How is a company in Australia allowed to continue operating with such terrible reviews and customer service. Shocking.

If you have a choice, avoid this company. It's embarrassing that they even mention Telsta as a partner.

This has been one of the worst experiences with customer service I have faced.

For context: Before this saga, I made a call to Belong in late September 2019, explaining that the address listed on my account is incorrect. They insisted the address on their side was the correct one we were living in. I left it as that until this saga.

1) Belong disconnected my internet connection on the 9th of January without telling us. We waited a couple of days because Belong’s internet has often dropped and after restarting the system we would get it back within the day.
2) we sent in 2 customer service support requests but they never seemed to have gotten through
3) We called Belong on the 16th of January only to be told to locate our NBN box before calling. This eventually turns out irrelevant to the case.
4) We called Belong again on the 17th, this time to be told that the internet connection was suspended because there was another address on our account. Subsequently were told to wait 2-5 business days for the reconnection.
5) On 22nd of January, I messaged Belong to check on the status of reconnection only to be told by Chard a reconnection was not valid and that I needed to apply for a “move order”. This should have been told to us immediately once Belong realised this was the case, but it took a decision made by chance to contact the company to be told.
6) I submitted a “move order” as advised, and was told by Ricky and Franz we needed to wait 7 business days (31st Jan) for reconnection. Perfectly reasonable apart from the fact that we have been without internet connection for almost an entire month!
7) I request for a reimbursement but was told by Milet this was not possible because there is still data usage at the wrong address even today as I write this. How ridiculous?! The issue started off as Belong cancelling and ADMITTING to cancelling our internet hence the prolonged saga. Any data usage in the wrong address is firstly not our responsibility, but secondly bizarre if Belong had admitted to disconnecting our internet in the first place.

Given the lack of professionalism and sheer dishonesty of the company and it’s employees, named above, I strongly urge any future users to reconsider using Belong. I would have never signed a contract if I knew how blatantly dishonest they are.

Terrible service. Avoid like the plague! We moved into a new house in the South Eastern suburbs and Belong was supposed to set up the NBN for us. After having their modum for around 4 weeks with still no progress, we moved to TPG. TPG set it up within a couple of days. As said by reviewers, there was no genuine follow up despite us calling Belong every couple of days to question why the internet had still not been activated. They constantly blamed the NBN, without giving us any rationale for why it was taking so long. I also recently discovered Belong have charged us twice for internet, since cancelling the service.

Worst internet service provider. Activation took 1 month. I am paying for 50 mbps, actual speed is 6 mbps when i do speed test. Better to avoid Belong

Worst customer service I’ve ever received. Called belong regarding a few issues I had but was brushed off and told a different story.
All these promotional codes you find online don’t apply so beware. Support is so crap, they offered no alternative or solution! I just got brushed off and hung up on

Worst customer service I’ve ever received. Called belong regarding a few issues I had but was brushed off and told a different story.
All these promotional codes you find online don’t apply so beware. Support is so crap, they offered no alternative or solution! I just got brushed off and hung up on

We called up Belong to know about the services and procedure for new home move-in and get connected thereon Thursday. As the team member was unable to confirm the date of connection, we did not agree to go ahead, surprisingly we got an email that we are processing your order. Within 24 Hrs we returned the call and was confirmed that order has been withdrawn and will not be charged. Monday morning the account has been deducted for AUD 300 and have spoken to them on several calls to get my money back.

After one hour on call today reciting the whole story again, these people say we cannot refund the NBN development fee.
**** Beware of BELONG and services*** To Add-on we have been with Belon for more than 30 Months.