We started off with ADSL, of which we had an outage for 2 weeks, which they did not seem to be in a hurry off to recover, nor to refund. Then the month after a random guy showed up to our house saying he had to install the NBN. No appointment or anything, this caused another 2 weeks of no internet, and took about 6 weeks to finally get up and running since we first applied for NBN. Then another guy showed up randomly a couple weeks later "to install it properly", again with "100% guarantee that we would have internet that day" (which we were told multiple times a week on the phone.) In the end, we got our NBN, which is of no difference than the ADSL, after weeks and weeks of hassle. In short, we have had multiple random people showing up to our house with no notice beforehand, lots of false promises. Then on top of that we got charged a 180$ instead of getting 120$ refunded. This took me another 3 weeks to get sorted, by being on the phone with them almost every single day, and which resulted in me putting a dispute order in with the bank.
To save yourself a massive headache and hours on the phone, do not go with this provider!