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I really wished I had of read reviews first but was assured on my initial phone call that everything would be up and running within a certain time frame. The modem was sent swiftly but that's when this company crumbles into a terribly run offshore shambles of an Internet provider.

Recently moving back from overseas and into a new home, I told the operator that it was essential that the Internet be connected by the time we moved in as I work from home and the kids have many assignments before school starts again.

2 weeks later I'm still driving over an hour to work at my in-laws house and taking the kids to the library every afternoon.

This company ignores your emails, when you call (Manila call center) they tell you they will assign you a case manager who will give you a call back (not once have I received a call) and they won't give you any indication of what's taking so long to connect.

Their app is terrible and provides no assistance.

How is a company in Australia allowed to continue operating with such terrible reviews and customer service. Shocking.

If you have a choice, avoid this company. It's embarrassing that they even mention Telsta as a partner.
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