Dodo
Dodo, it was founded in 2001 by Larry Kestelman and owned by telecommunications conglomerate M2 Group, it offers bundle of products that counts ADSL Broadband, NBN, Mobile, and VOIP, and so far, the company have over 400k customers. For any issue with Dodo’s services you can see the reviews and plan from here.
Overall Rating 7

Dodo Reviews - ADSL(18) Write Review

  • Service ADSL
  • Location Melbourne
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Think many times before deciding to use dodo service because you will have to pay a service without using a byte data of it.

I asked for closing off my account and misunderstanding with the call centre kept dodo connecting the internet services to the house even the new tenant changed to other internet provider. Dodo charged me with the cost I never used and forced me to pay for it using debt collector ('legal') agency.

So beware in using dodo service otherwise you will get bad experience like me.
  • Service ADSL
  • Location Brisbane
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Dodo is a total rip off, I had to pay $492 without using a single data. I had to call them more than 10 times to get a techican to set up the internet, I was waiting for 1 week nd which never did happen so I change my service provider plus they charge me $492 “which they call exist fee/ cancellation fee”. When I call them first it wasn’t a lock in contract but when i call them to cancel my service, they said its a lock in contract so i had to pay exist pay. Worst rip off internet company ever, Service sucks nd they talk BS. I would never recommend them to anyone in Australia.
  • Service ADSL2+
  • Location Others
  • Activation 10+ days
  • 1.25
  • Speed Score
    2
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
they over charged me consistently, the worst was $94 / month, far over what I expected when I left TPG, same same slow ADSL2+, bad service, not happy.
  • Service ADSL2+
  • Location Others
  • Activation 3 days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
ive been a customer for about 3 years and basically been spoken to rudely been treated unfairly and not getting my moneys worth each month as they disconnect on a regular basis and the service from customer care is appaling to say the least...waiting on the phone for technical help for at least half an hour only to be disconnected from the phone call. each time i connect i get cancelled.
SPEED= crap and slow
RELIABILITY= I COULD LAUGH TO THE NEXT INTERNET PROVIDER
CUSTOMER SERVICE= SHIT
PRICE= SHOTTY
  • Service ADSL2+
  • Location Sydney
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Misleading and deceptive sales staff. Make promises then don't deliver. My internet was connected 10 days later than promised. Was promised "extras" and never delivered on it. And was charged $300 in extra fees i was never told about.
Would never go with Dodo again
  • Service ADSL2
  • Location Perth
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
I am really embarrassed to have falling for such an oblivious scam, if I had asked a few questions they would of said that they can't supply me with ADSL but I didn't and they don't have to tell me that they can't before the connection is actioned. I would of just cancelled the plan I had but instead I paid $299 for nothing. It is a disgrace.
  • Service ADSL
  • Location Brisbane
  • Activation 10+ days
  • 5.5
  • Speed Score
    7
  • Reliability Score
    5
  • Support Score
    5
  • Value Score
    5
Downsides are the network coverage and customer service is frustating. I notice it is a bit slow during the peak hours. It's cheap but not that great. I am thinking about possibly changing providers in a couple of months.
  • Service ADSL2+
  • Location Brisbane
  • Activation 10+ days
  • 6.5
  • Speed Score
    7
  • Reliability Score
    7
  • Support Score
    5
  • Value Score
    7
My broadband is not bad. My only issue is that there is very low coverage in my room but works just fine down in the living area. Sometime the connection will drop out and it is hard to contact customer service at times, as it takes a while to get connected to an operator. Overall it is good and I am happy with my provider. Compared to other companies I have been with it is not bad and I don't have much complaints apart from the network coverage and drop outs. Customer service could be a bit better, but overall I'm happy.
  • Service ADSL2+
  • Location Melbourne
  • Activation 1 days
  • 1.75
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    4
I've been with Dodo since Aug/2016, and it really one of the worst experience I’ve ever been lived, when i bought my ADSL 2 line they told me that i will get a speed of 13Mbps, but unfortunately each time i test the speed i found it around 4Mbps. I contact the technical support so many times and each time they told me they could not determine what is causing the problem. And each time they offer me to cancel the contract as they can’t solve the problem.

For me as a network and systems engineer with 11 years’ experience I now good that ADSL service is a shared service and you will never get the speed that your ISP offer, but I always know that if the speed dropped less than 50% then defiantly there is technical problem. In my case and as I am dealing with reseller “not directly with the ISP” I believe that DODO technical team have limited access to their customer’s infrastructure and therefore when you call DODO technical support they always tell you that they need some time to contact the provider and check for problem.

I also believe that I got the better price that other ISPs and reseller cannot beat and this is why I am still living with this problem especially I looked the internet for other ISPs review and I did not find anything else better.
Another bad thing that start happening three weeks ago, is the drop out in the line. Every day I have two to three service drop out and each time last for 3-5 minutes and when I got the service back again I got it toooooooo slow (less than 1Mbps) and in this case I turn off the modem for 5 minutes and start it again to get my 4Mbps

After checking my own lines and modem I found that my problem is all about line congestion and when I told DODO about that they keep telling me that they contacted Telstra and checked the congestion and found that the number of users connecting to server in peak hours are within the normal usage and they keep my line under monitoring for a couple of days then they back and tell me again we can’t fix your problem and offer me to cancel the contract without paying the termination fees.

The conclusion is that I highly recommend to deal always with the Internet Service Provider directly; so, you will be able at least to get a convincing justification for your technical problems which help you more to get the proper solution.
  • Service ADSL2+
  • Location Others
  • Activation 3 days
  • 5.25
  • Speed Score
    9
  • Reliability Score
    9
  • Support Score
    1
  • Value Score
    2
Stay away from these Liars!

I signed up in January for a 24 month ADSL plan. It was reasonably easy and fast to set up. Service has been fast enough for my needs.

My issue with them is they offered me a great promo deal which was supposed to be credited to my account on my second bill. Nothing showed up. I contacted customer support thinking it would be an easy fix and was told I would not be getting my promised credits because "there were no notes on my account." I took notes of my phone call when I signed up, employee spoke to, date and time of call and nothing. I didn't realise I should have recorded it to.
Telstra may be more expensive, but customer service is far superior and you get what you pay for. Please do not sign up for dodo.