Dodo, it was founded in 2001 by Larry Kestelman and owned by telecommunications conglomerate M2 Group, it offers bundle of products that counts ADSL Broadband, NBN, Mobile, and VOIP, and so far, the company have over 400k customers. For any issue with Dodo’s services you can see the reviews and plan from here.
Overall Rating
7
Dodo Reviews - Cable(2) Write Review
-
Service Cable
-
Location Sydney
-
Activation 10+ days
-
-
Speed Score
1
-
Reliability Score
1
-
Support Score
1
-
Value Score
1
The worst support I ever had. More than 1 hour waiting on the cell phone also in the livechat, more 2 weeks waiting for fix my internet!
-
Service Cable
-
Location Gold Coast
-
Activation 10+ days
-
-
Speed Score
6
-
Reliability Score
6
-
Support Score
2
-
Value Score
2
Terrible treatment of loyal customers. I've moved twice taking dodo with me. $600 setup fees was the latest move installing NBN cable including the modem, the first month up front etc. Didn't mind that. But recently when I haven't had the money in there I got a barring notice. I sent an email saying why isn't it a courtesy notice when within the same month they take the money out anyway. I told them I've been a long time customer and feel like a criminal instead of a valued customer. Their reply was, if you decide to end your contract you are obligated to pay the termination fees. Confirming my assumption that they don't care about their customers. The service itself has been fine. I haven't had a problem with it. So if you don't care about customer service id recommend them. But if customer service matters to you, then you wont find it with dodo. They are terrible to their loyal customers.
