Dodo
Dodo, it was founded in 2001 by Larry Kestelman and owned by telecommunications conglomerate M2 Group, it offers bundle of products that counts ADSL Broadband, NBN, Mobile, and VOIP, and so far, the company have over 400k customers. For any issue with Dodo’s services you can see the reviews and plan from here.
Overall Rating 7

Dodo Reviews(20) Write Review

  • Service ADSL2+
  • Location Sydney
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Misleading and deceptive sales staff. Make promises then don't deliver. My internet was connected 10 days later than promised. Was promised "extras" and never delivered on it. And was charged $300 in extra fees i was never told about.
Would never go with Dodo again
  • Service ADSL2
  • Location Perth
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
I am really embarrassed to have falling for such an oblivious scam, if I had asked a few questions they would of said that they can't supply me with ADSL but I didn't and they don't have to tell me that they can't before the connection is actioned. I would of just cancelled the plan I had but instead I paid $299 for nothing. It is a disgrace.
  • Speed Score
    7
  • Reliability Score
    6
  • Support Score
    5
  • Value Score
    6
Our internet were sometimes slow and sometimes fast. Before we only have ADSL2 at our other house and it's so super slow even though we have restarted it. Now we have NBN in a different suburb and It has improved although the extra payment is big. The internet sometimes just shuts down suddenly and it can only reach in one of our rooms because sometimes we go to a the farthest room and there is no internet. When you try to contact support, it takes ages for them to answer the call and most customer service talk to you disrespectfully.
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
I paid my account and then was told it will take them 48hrs to reactivate it! Like what the actual fuck?!
  • Speed Score
    5
  • Reliability Score
    5
  • Support Score
    5
  • Value Score
    5
Dodo have shown to be dishonest, pushy, take money willy nilly. My solution has been to cancel my credit card and have a new card issued. Dodo no longer has access to my money and now I feel in charge of my bills. Dodo still huffs and puffs making threats and demands but I pay my bills and nothing dodo can do. Once contract expires bye bye dodo just like its avian namesake.
  • Service ADSL
  • Location Brisbane
  • Activation 10+ days
  • 5.5
  • Speed Score
    7
  • Reliability Score
    5
  • Support Score
    5
  • Value Score
    5
Downsides are the network coverage and customer service is frustating. I notice it is a bit slow during the peak hours. It's cheap but not that great. I am thinking about possibly changing providers in a couple of months.
  • Service ADSL2+
  • Location Brisbane
  • Activation 10+ days
  • 6.5
  • Speed Score
    7
  • Reliability Score
    7
  • Support Score
    5
  • Value Score
    7
My broadband is not bad. My only issue is that there is very low coverage in my room but works just fine down in the living area. Sometime the connection will drop out and it is hard to contact customer service at times, as it takes a while to get connected to an operator. Overall it is good and I am happy with my provider. Compared to other companies I have been with it is not bad and I don't have much complaints apart from the network coverage and drop outs. Customer service could be a bit better, but overall I'm happy.
  • Service Cable
  • Location Gold Coast
  • Activation 10+ days
  • 4
  • Speed Score
    6
  • Reliability Score
    6
  • Support Score
    2
  • Value Score
    2
Terrible treatment of loyal customers. I've moved twice taking dodo with me. $600 setup fees was the latest move installing NBN cable including the modem, the first month up front etc. Didn't mind that. But recently when I haven't had the money in there I got a barring notice. I sent an email saying why isn't it a courtesy notice when within the same month they take the money out anyway. I told them I've been a long time customer and feel like a criminal instead of a valued customer. Their reply was, if you decide to end your contract you are obligated to pay the termination fees. Confirming my assumption that they don't care about their customers. The service itself has been fine. I haven't had a problem with it. So if you don't care about customer service id recommend them. But if customer service matters to you, then you wont find it with dodo. They are terrible to their loyal customers.
  • Service ADSL2+
  • Location Melbourne
  • Activation 1 days
  • 1.75
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    4
I've been with Dodo since Aug/2016, and it really one of the worst experience I’ve ever been lived, when i bought my ADSL 2 line they told me that i will get a speed of 13Mbps, but unfortunately each time i test the speed i found it around 4Mbps. I contact the technical support so many times and each time they told me they could not determine what is causing the problem. And each time they offer me to cancel the contract as they can’t solve the problem.

For me as a network and systems engineer with 11 years’ experience I now good that ADSL service is a shared service and you will never get the speed that your ISP offer, but I always know that if the speed dropped less than 50% then defiantly there is technical problem. In my case and as I am dealing with reseller “not directly with the ISP” I believe that DODO technical team have limited access to their customer’s infrastructure and therefore when you call DODO technical support they always tell you that they need some time to contact the provider and check for problem.

I also believe that I got the better price that other ISPs and reseller cannot beat and this is why I am still living with this problem especially I looked the internet for other ISPs review and I did not find anything else better.
Another bad thing that start happening three weeks ago, is the drop out in the line. Every day I have two to three service drop out and each time last for 3-5 minutes and when I got the service back again I got it toooooooo slow (less than 1Mbps) and in this case I turn off the modem for 5 minutes and start it again to get my 4Mbps

After checking my own lines and modem I found that my problem is all about line congestion and when I told DODO about that they keep telling me that they contacted Telstra and checked the congestion and found that the number of users connecting to server in peak hours are within the normal usage and they keep my line under monitoring for a couple of days then they back and tell me again we can’t fix your problem and offer me to cancel the contract without paying the termination fees.

The conclusion is that I highly recommend to deal always with the Internet Service Provider directly; so, you will be able at least to get a convincing justification for your technical problems which help you more to get the proper solution.
  • Service ADSL2+
  • Location Others
  • Activation 3 days
  • 5.25
  • Speed Score
    9
  • Reliability Score
    9
  • Support Score
    1
  • Value Score
    2
Stay away from these Liars!

I signed up in January for a 24 month ADSL plan. It was reasonably easy and fast to set up. Service has been fast enough for my needs.

My issue with them is they offered me a great promo deal which was supposed to be credited to my account on my second bill. Nothing showed up. I contacted customer support thinking it would be an easy fix and was told I would not be getting my promised credits because "there were no notes on my account." I took notes of my phone call when I signed up, employee spoke to, date and time of call and nothing. I didn't realise I should have recorded it to.
Telstra may be more expensive, but customer service is far superior and you get what you pay for. Please do not sign up for dodo.