Dodo, it was founded in 2001 by Larry Kestelman and owned by telecommunications conglomerate M2 Group, it offers bundle of products that counts ADSL Broadband, NBN, Mobile, and VOIP, and so far, the company have over 400k customers. For any issue with Dodo’s services you can see the reviews and plan from here.
Overall Rating
7
Dodo Reviews(38) Write Review
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Service ADSL
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Location Melbourne
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Activation 10+ days
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Speed Score
1
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Reliability Score
1
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Support Score
1
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Value Score
1
Think many times before deciding to use dodo service because you will have to pay a service without using a byte data of it.
I asked for closing off my account and misunderstanding with the call centre kept dodo connecting the internet services to the house even the new tenant changed to other internet provider. Dodo charged me with the cost I never used and forced me to pay for it using debt collector ('legal') agency.
So beware in using dodo service otherwise you will get bad experience like me.
I asked for closing off my account and misunderstanding with the call centre kept dodo connecting the internet services to the house even the new tenant changed to other internet provider. Dodo charged me with the cost I never used and forced me to pay for it using debt collector ('legal') agency.
So beware in using dodo service otherwise you will get bad experience like me.
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Service ADSL
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Location Brisbane
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Activation 10+ days
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Speed Score
1
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Reliability Score
1
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Support Score
1
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Value Score
1
Dodo is a total rip off, I had to pay $492 without using a single data. I had to call them more than 10 times to get a techican to set up the internet, I was waiting for 1 week nd which never did happen so I change my service provider plus they charge me $492 “which they call exist fee/ cancellation fee”. When I call them first it wasn’t a lock in contract but when i call them to cancel my service, they said its a lock in contract so i had to pay exist pay. Worst rip off internet company ever, Service sucks nd they talk BS. I would never recommend them to anyone in Australia.
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Service NBN Tier 1
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Location Townsville
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Activation 10+ days
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Speed Score
8
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Reliability Score
9
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Support Score
10
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Value Score
10
We joined Dodo 9 months ago after having a terrible service with Telstra where our NBN would stop every month and it would take an hour on the phone with them to fix. Have only had 1 problem with Dodo and was fixed in a 5 min phone call, there modem/router has much to be desired but then so does Telstra, I run my own WIFI router. I think Dodo is way better then Telstra so much that on a percentage rate I would give Dodo 82% and Telstra 15%. I run my business from home and have not had any problem with speed or connection on Dodo.
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Service ADSL2+
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Location Others
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Activation 10+ days
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Speed Score
2
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Reliability Score
1
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Support Score
1
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Value Score
1
they over charged me consistently, the worst was $94 / month, far over what I expected when I left TPG, same same slow ADSL2+, bad service, not happy.
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Service NBN Tier 5
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Location Others
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Activation 10+ days
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Speed Score
1
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Reliability Score
1
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Support Score
1
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Value Score
1
We had NBN (FTTP) with them. Since they were cheap, we went with them for 4 years on speed1 (up to 12mbps). We're happy as long as we have internet since we had heaps of trouble setting up the internet. Dodo had to give us a replacement modem which fixed set up issues.
Now that internet has become very crucial for us, we increased the speed to 50mbps. So we were expecting it to be much faster, after 4 weeks of Tech support and HOURS and HOURS of phone calls we decided to move. They could not resolve the issue at ALL!! we gave them 2-3weeks to fix. NOTHING!! Just a waste of time. So it wasn't our house the problem. It really was Dodo. Now we still have to pay our bill of the added increase of $25 for the extra speed. They don't care of your loyalty (we stuck with them for 4 YEARS!!!!) They just said to us that since we have multiple devices connected 5mbps is a normal speed to expect. So glad we moved, now we're getting 45mbps but paying for the 40mbps speed. MUCH cheaper than Dodo too. And thats with our many devices connected.
Now that internet has become very crucial for us, we increased the speed to 50mbps. So we were expecting it to be much faster, after 4 weeks of Tech support and HOURS and HOURS of phone calls we decided to move. They could not resolve the issue at ALL!! we gave them 2-3weeks to fix. NOTHING!! Just a waste of time. So it wasn't our house the problem. It really was Dodo. Now we still have to pay our bill of the added increase of $25 for the extra speed. They don't care of your loyalty (we stuck with them for 4 YEARS!!!!) They just said to us that since we have multiple devices connected 5mbps is a normal speed to expect. So glad we moved, now we're getting 45mbps but paying for the 40mbps speed. MUCH cheaper than Dodo too. And thats with our many devices connected.
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Service ADSL2+
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Location Others
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Activation 3 days
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Speed Score
1
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Reliability Score
1
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Support Score
1
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Value Score
1
ive been a customer for about 3 years and basically been spoken to rudely been treated unfairly and not getting my moneys worth each month as they disconnect on a regular basis and the service from customer care is appaling to say the least...waiting on the phone for technical help for at least half an hour only to be disconnected from the phone call. each time i connect i get cancelled.
SPEED= crap and slow
RELIABILITY= I COULD LAUGH TO THE NEXT INTERNET PROVIDER
CUSTOMER SERVICE= SHIT
PRICE= SHOTTY
SPEED= crap and slow
RELIABILITY= I COULD LAUGH TO THE NEXT INTERNET PROVIDER
CUSTOMER SERVICE= SHIT
PRICE= SHOTTY
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Service NBN Tier 1
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Location Melbourne
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Activation 1 days
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Speed Score
2
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Reliability Score
2
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Support Score
2
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Value Score
2
I wish i had read all your reviews before signing up with DODO. Definitely a third world organisation that will try every trick in the book to convince you that their way of steeling your money is valid. They will lie to get you on board then you will spend hours on many occasions to persist your point with them and when they realize you won't give up, then they will agree with you. legal Scammers
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Service Mobile Broadband
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Location Melbourne
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Activation 10+ days
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Speed Score
2
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Reliability Score
1
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Support Score
1
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Value Score
1
Dodo is the horrible broadband provider. What the say and promise didnt match what they do. It is expensive as well. Give you small GB and took a lot of money. Their customer service arent proffesional. They ll not answet your issue properly. I never and ever recommend dodo.
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Service ADSL2+
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Location Sydney
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Activation 10+ days
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Speed Score
1
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Reliability Score
1
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Support Score
1
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Value Score
1
Misleading and deceptive sales staff. Make promises then don't deliver. My internet was connected 10 days later than promised. Was promised "extras" and never delivered on it. And was charged $300 in extra fees i was never told about.
Would never go with Dodo again
Would never go with Dodo again
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Service ADSL2
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Location Perth
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Activation 10+ days
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Speed Score
1
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Reliability Score
1
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Support Score
1
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Value Score
1
I am really embarrassed to have falling for such an oblivious scam, if I had asked a few questions they would of said that they can't supply me with ADSL but I didn't and they don't have to tell me that they can't before the connection is actioned. I would of just cancelled the plan I had but instead I paid $299 for nothing. It is a disgrace.
