iiNet
IiNet Limited is one of the largest internet providers in Australia which was founded in 1993 by Michael Malone and Michael O’Reilly and were the first ISP in Australia to offer TCP/IP internet access and by 2011, they became one of the largest customer base ISP providers with over 1.3 million customers. It was acquired by TPG Telecom in September 2015 for $1.56 billion. iiNet Limited provides Broadband, Dialup, Telephony and VoIP.
Overall Rating 6

iiNet Reviews - ADSL(20) Write Review

  • Service ADSL2
  • Location Melbourne
  • Activation 10+ days
  • 3
  • Speed Score
    4
  • Reliability Score
    3
  • Support Score
    4
  • Value Score
    1
I have a bundle with iiNet, including mobile, landline and internet. I just went through an ordeal with them over the past 7 weeks. I had to call them 7 or 8 times as they don’t initiate any calls from their end. I received an invoice for excess charges for my mobile data of over $1,200. I hardly ever use my data or call and text allowances because I have a work phone that I use 5 days a week. iiNet insisted that the usage is real and no error on their part. So I reminded them of the excess spend control that I agreed with then where the service switches to emergency only once the excess spend limit is reached. Although I have an agreement with them that my excess spend is strictly limited to $200, they insist that they don’t hold up their end of the agreement and still charge the full amount. Only after speaking to my lawyer for advice, iiNet offered to refund some $560, still leaving me with extra expenses of over $300. Honestly, stay away from this provider.
  • Service ADSL
  • Location Others
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
We have recently moved house (are now boarding with another family) and have gone from using Telstra, to IINET as a internet provider. Slow is an understatement - the speed of the internet is basically unusable, myself and my partner are constantly having to use our mobile data to access the internet. We have contacted iiNet about the issue and all they have said is 'it's the area.' We will be contacting Telstra in attempt to switch the whole family to them instead, as we don't have any complaints to mention about their service.
  • Service ADSL2
  • Location Melbourne
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Joined iinet 3 months ago when moved. Worst decision ever. Phone and internet down frequently for days at a time. Last downage for 2 weeks before they sent technician out. Just got a bill for extra $200 service fee when fault completely at their end. Save yourself the irritation.
  • Service ADSL2+
  • Location Perth
  • Activation 1 days
  • 4.75
  • Speed Score
    6
  • Reliability Score
    4
  • Support Score
    4
  • Value Score
    5
I have been with iiNet for nearly 11 years and in the last few years service has gone down considerably - both in terms of the connection reliability and speed itself, and the service from their staff. I know we are all suffering with the joke of an NBN being installed but I am having to work, research and pay for so much to ensure I have a good connection. I get charged Incorrect Callout Fees when I have no record or indication that anything has been checked whatsoever. The record that I have been; "Advised of the ICF" and that I "Agree to the ICF" when nobody has even called me. I cannot wait to not be taken advantage of a company I have supported and promoted for so long.
  • Service ADSL2+
  • Location Others
  • Activation 8 days
  • 5.5
  • Speed Score
    5
  • Reliability Score
    5
  • Support Score
    7
  • Value Score
    5
iinet provides a decent service. We have only ever run into trouble with them when moving house, they over charged us for a few days when we weren't actually connected to internet. They also took a couple of
weeks to connect our new house to the wifi. however, their customer service - after waiting the half an hour to get in contact with them - is quite good. Their workers are always happy to help and want to see a good outcome arise. The overwall speed of our internet is great and we have no drop out issues.
  • Service ADSL2+
  • Location Brisbane
  • Activation 4 days
  • 9.25
  • Speed Score
    10
  • Reliability Score
    10
  • Support Score
    7
  • Value Score
    10
Great service in every matter, great speed and very easy paying price withfor no problems in any circumstances over two years
  • Service ADSL2+
  • Location Melbourne
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
I had been a loyal customer of iiNet for 9 years and ever since TPG took over the company has been dead on it's feet. Worse than that i relocated and ever since the relocation they have charged me for my new address and the address I moved out of. This is fraudulent and illegal and I will be seeking help through ACCC. They never answer the phone and when they do it's like you are a brand new customer and they have no history of any of the calls and request=s you have ever made.

Disgusted with iiNet and TPG parent company
  • Service ADSL2+
  • Location Melbourne
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
I had been a loyal customer of iiNet for 9 years and ever since TPG took over the company has been dead on it's feet. Worse than that i relocated and ever since the relocation they have charged me for my new address and the address I moved out of. This is fraudulent and illegal and I will be seeking help through ACCC. They never answer the phone and when they do it's like you are a brand new customer and they have no history of any of the calls and request=s you have ever made.

Disgusted with iiNet and TPG parent company
  • Service ADSL2+
  • Location Perth
  • Activation 10+ days
  • 4.75
  • Speed Score
    5
  • Reliability Score
    7
  • Support Score
    5
  • Value Score
    2
I am an iiNet customer of 16 years and I recently requested a service relocation due to moving house. I submitted an online request and I did not receive a response for 5 days. When I contacted them by phone, they didn't acknowledge the lack of follow-up and simply wanted to confirm the details of the relocation. The process was relatively straightforward however the lack of communication meant it took 18 days for my new account to be set up and finalised.

Telstra had to connect the line (for a newly built residence) and were fantastic. They called me to confirm when they were to arrive and on what day. They were on time and had the line up and running in minutes. iiNet took a further two weeks to advise me of my new account details, even though I was able to connect to the internet with my previous account details a few days after the line was connected.

In regard to the internet service I ultimately purchased, I am now paying more than before and for a less reliable and slower service. Granted the speed and reliability is down to the exchange in my area, but I feel iiNet is taking advantage of customers in those areas by charging more for a degraded service.
  • Service ADSL2
  • Location Others
  • Activation 8 days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
The worst company i have ever had to deal with ever i rather go chase crocodiles then have to ring these people up everyweek with constant problems and zlow service and huge wait times to get through