iiNet
IiNet Limited is one of the largest internet providers in Australia which was founded in 1993 by Michael Malone and Michael O’Reilly and were the first ISP in Australia to offer TCP/IP internet access and by 2011, they became one of the largest customer base ISP providers with over 1.3 million customers. It was acquired by TPG Telecom in September 2015 for $1.56 billion. iiNet Limited provides Broadband, Dialup, Telephony and VoIP.
Overall Rating 6

iiNet Reviews - ADSL(26) Write Review

  • Service ADSL
  • Location Sydney
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
THE WORST INTERNET PROVIDER EVER!

1. When we signed up with iiNet, the sales staff promised us speeds of 8-20mbps. We're getting mostly no internet and sometimes able to get 0.5mbps (EXTREMELY SLOW)

2. We were promised a credit by 3 staff members, which was never applied even after following up on multiple occasions.

3. Support staff called me at 10:30pm on a Friday night and 4:45am on a Saturday morning! (CRAZY!!)

Finally after contacting the TIO, they have "graciously" agreed to release us from our contract.. Wasted countless hours and have been unable to work from our home office due to the poor service.

If I could give 0 stars I would..

STAY AWAY FROM iiNet!
  • Service ADSL2
  • Location Perth
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
If you have a choice stay far away from them do not go near them as they can't fulfill their service. It's like extracting tooth when dealing with them. We have lost connection several times in a month. We called and spent 1hr plus on the line going thru the same repeated questions and procedures. To which they don't even have the model type supplied in their system.

We have come to a stage whereby it's a chore just speaking to them. It's classed as a broad day light robbery as we are paying but not getting the service at all.

We have come to a stage where we requested for someone to come down which we were prepared to pay to have it fixed once and for all.

That too is falling on deaf ears. It's a year now. I still haven't seen anyone in person.
This whole experience is a nightmare.

Please save yourself go to other providers. My iiNet contract is up finally i can walk away.
Thank god for that.

  • Service ADSL2+
  • Location Sydney
  • Activation 10+ days
  • 1.5
  • Speed Score
    3
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
I am not sure if these are really actual or perhaps fake customer ID's who have given high ratings to technical support team from iiNet. My experiences like many others listed on this forum have been horrific. Recently moved houses and decided to continue with iiNet. Not only my plan was changed without my consent, price got hiked and the service dropped significantly.

I called technical support for help with constantly dropping network and slow speed, was assured a support within 3-5 working days but received no response for weeks. Have again raised complaint and hoping this time someone would look into it.

Technical support provided over the call is not helpful at all. Tone is rude mostly as if doing a favor taking my call.

I am seriously considering moving away and would not recommend them to anyone going forward. As they say, If you pay peanuts, you get monkeys.
  • Service ADSL2
  • Location Others
  • Activation 3 days
  • 8
  • Speed Score
    5
  • Reliability Score
    9
  • Support Score
    10
  • Value Score
    8
Fantastic Customer Service. Just moved house and decided to stay with iiNet. Moved into my new house and internet wasn't working. I spoke with tech support. They checked the line and thought there was a fault so they sent out a telstra technician within 1 working day. The technician thought it was a relocation fault so iiNet sent out another technician within a day. He checked my router and cabling and found that I had a faulty cable. Whilst totally embarrassed that I didn't check the cabling, iiNet (and the tech) were just fantastic. Quick service, great telephone support and now a working service. I would totally recommend iiNet to anyone.
  • Service ADSL
  • Location Adelaide
  • Activation 1 days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
We have been having problems with line for long time having to call them frequently and got sick of it. wanted to cancel my account and have to pay account cancelation fees. well if they can't deliver the service then they should not be charging cancellation fees.
bad customer service. i demanded to speak to someone in Australia and that is too hard for them. stay away from these guys.
  • Service ADSL
  • Location Melbourne
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Reference number 304375525 - 12 months after my initial inquiry I am still dealing with invoicing issues. Despite my attempts to contact customer service and reconcile the billing issues, the problems continue. They have issued me over $3,000 in unwarranted billing charges, but continue to fail in preventing them in the future. It is shameful what they have put us through as a customer of over 7 years. I am stunned at how many times I have had to engage with the support team only to be let down on internet or billing mistakes. I desperately wanted to stay with this company to keep it easy but they just can't get it right. I am at the point of disbelief. DO NOT WORK WITH THEM.
  • Service ADSL2
  • Location Melbourne
  • Activation 10+ days
  • 3
  • Speed Score
    4
  • Reliability Score
    3
  • Support Score
    4
  • Value Score
    1
I have a bundle with iiNet, including mobile, landline and internet. I just went through an ordeal with them over the past 7 weeks. I had to call them 7 or 8 times as they don’t initiate any calls from their end. I received an invoice for excess charges for my mobile data of over $1,200. I hardly ever use my data or call and text allowances because I have a work phone that I use 5 days a week. iiNet insisted that the usage is real and no error on their part. So I reminded them of the excess spend control that I agreed with then where the service switches to emergency only once the excess spend limit is reached. Although I have an agreement with them that my excess spend is strictly limited to $200, they insist that they don’t hold up their end of the agreement and still charge the full amount. Only after speaking to my lawyer for advice, iiNet offered to refund some $560, still leaving me with extra expenses of over $300. Honestly, stay away from this provider.
  • Service ADSL
  • Location Others
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
We have recently moved house (are now boarding with another family) and have gone from using Telstra, to IINET as a internet provider. Slow is an understatement - the speed of the internet is basically unusable, myself and my partner are constantly having to use our mobile data to access the internet. We have contacted iiNet about the issue and all they have said is 'it's the area.' We will be contacting Telstra in attempt to switch the whole family to them instead, as we don't have any complaints to mention about their service.
  • Service ADSL2
  • Location Melbourne
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Joined iinet 3 months ago when moved. Worst decision ever. Phone and internet down frequently for days at a time. Last downage for 2 weeks before they sent technician out. Just got a bill for extra $200 service fee when fault completely at their end. Save yourself the irritation.
  • Service ADSL2+
  • Location Perth
  • Activation 1 days
  • 4.75
  • Speed Score
    6
  • Reliability Score
    4
  • Support Score
    4
  • Value Score
    5
I have been with iiNet for nearly 11 years and in the last few years service has gone down considerably - both in terms of the connection reliability and speed itself, and the service from their staff. I know we are all suffering with the joke of an NBN being installed but I am having to work, research and pay for so much to ensure I have a good connection. I get charged Incorrect Callout Fees when I have no record or indication that anything has been checked whatsoever. The record that I have been; "Advised of the ICF" and that I "Agree to the ICF" when nobody has even called me. I cannot wait to not be taken advantage of a company I have supported and promoted for so long.