iiNet
IiNet Limited is one of the largest internet providers in Australia which was founded in 1993 by Michael Malone and Michael O’Reilly and were the first ISP in Australia to offer TCP/IP internet access and by 2011, they became one of the largest customer base ISP providers with over 1.3 million customers. It was acquired by TPG Telecom in September 2015 for $1.56 billion. iiNet Limited provides Broadband, Dialup, Telephony and VoIP.
Overall Rating 6

iiNet Reviews - ADSL2(5) Write Review

  • Service ADSL2
  • Location Melbourne
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Joined iinet 3 months ago when moved. Worst decision ever. Phone and internet down frequently for days at a time. Last downage for 2 weeks before they sent technician out. Just got a bill for extra $200 service fee when fault completely at their end. Save yourself the irritation.
  • Service ADSL2
  • Location Others
  • Activation 8 days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
The worst company i have ever had to deal with ever i rather go chase crocodiles then have to ring these people up everyweek with constant problems and zlow service and huge wait times to get through
  • Service ADSL2
  • Location Sydney
  • Activation 10+ days
  • 5.75
  • Speed Score
    8
  • Reliability Score
    5
  • Support Score
    3
  • Value Score
    7
We have used IINET over the last three years since moving to our house. At the beginning, the service was great. The speed and reliability was good and the technical support was very helpful.

Over the last two years we have had a lot of realiability issues. Early last year (2016), we were without internet for 3 weeks. During this time, technical support provided trouble shooting however it always came down to the user not understanding and technical support being quite frustrated, non helpful of the situation and on top of it not proactive in resolution of the problem. After three weeks after a technician went to our exchange it was identified that someone had accidently shut down our wiring. This was rectified. In early 2017 (this year)the same thing occur. This time however when I called technical support the support week was far from helpful, sighing a lot, empty pauses with no explanation (one time up to 10 minutes long until I hung up). When the technician came he did not call us first and rocked up to an empty house. He made us drive 45 minutes back home and cancelling our dinner plans so as he can look at our phone infrstructure. He then informed us that he will need to go to the exchange to check and will call us back. Neitherless to say this did not happen. After a week went by (now 2 weeks without internet), the technical support said there was no records on file of anyone ever calling them of an issue.

I was infuriated so much I can the internet on the spot.
  • Service ADSL2
  • Location Adelaide
  • Activation 10+ days
  • 8
  • Speed Score
    7
  • Reliability Score
    8
  • Support Score
    9
  • Value Score
    8
Pretty happy with our ISP for our small business, we receive a good value for money business plan and have not had many connection issues at all. Speeds are decent for what we require
  • Service ADSL2
  • Location Others
  • Activation 10+ days
  • 7.75
  • Speed Score
    7
  • Reliability Score
    8
  • Support Score
    7
  • Value Score
    9
Price and services are perfect for me. Customer Service was good and ongoing support consistent. No connection errors or problems.