iiNet
IiNet Limited is one of the largest internet providers in Australia which was founded in 1993 by Michael Malone and Michael O’Reilly and were the first ISP in Australia to offer TCP/IP internet access and by 2011, they became one of the largest customer base ISP providers with over 1.3 million customers. It was acquired by TPG Telecom in September 2015 for $1.56 billion. iiNet Limited provides Broadband, Dialup, Telephony and VoIP.
Overall Rating 6

iiNet Reviews - NBN Tier 3(3) Write Review

  • Speed Score
    6
  • Reliability Score
    2
  • Support Score
    1
  • Value Score
    1
Maybe you'll have a better experience, but.....
Crikey! What clowns!
We ordered, they sent a guy to install cable (unannounced). No worries, we can make that work. They sent out the equipment. Good. I installed equipment. Fetch didn't work. Called them. They couldn't fix it - "Provisioning" will "get back to us". They didn't.
Unexpectedly, another set of equipment arrives. We call them. They have no idea how it has gone wrong, or how to fix it. They'll "call us back". They don't.
We finally call them. They can't make sense of previous notes/situation. Put us on hold for half an hour. We give up.
They finally SMS weeks later that we need to resubmit the application. WTF! We call. They want ALL the equipment - modem, Fetch, NBN box - sent back and then we can resubmit the application. Really? Yes, it's "the only way". No.
Whatever you do, think twice before you join them.
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
My fibre account was accidentally disconnected by iinet over two months ago, I understand that mistakes happen, but I don't understand why it can take over two months to reconnect my service!
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Absolutely the worst ISP i ever used. At this busiest office hour, iinet network down for more than half day. Technician came and entered wrong serial numbers on our modem and left with no network for us. Constantly drop, very slow connection. unreliable.