I have been with iiNet for nearly 11 years and in the last few years service has gone down considerably - both in terms of the connection reliability and speed itself, and the service from their staff. I know we are all suffering with the joke of an NBN being installed but I am having to work, research and pay for so much to ensure I have a good connection. I get charged Incorrect Callout Fees when I have no record or indication that anything has been checked whatsoever. The record that I have been; "Advised of the ICF" and that I "Agree to the ICF" when nobody has even called me. I cannot wait to not be taken advantage of a company I have supported and promoted for so long.