• Service Naked DSL
  • Location Perth
  • Activation 5 days
  • 2.75
  • Speed Score
  • Reliability Score
  • Support Score
  • Value Score
I've paid for a full month for the unlimitless data option for 69.99. They sent an SMS that it was activated on the 22nd of December 2017. It only started working 5 days later. On Tuesday the 9th of January, it randomly dropped and stopped working. After numerous calls to their customer service (WORST customer service I've encountered in Australia by the way), I was told to switch off the modem, reboot or try a new cable, all of which failed. Only getting a tech person sent to fix the issue today, 6 days later. So in total we've lost about 11 days of Wi-Fi, almost half a month, when we paid for a full month! If you're looking for good and reliable service, and a customer service team that actually knows what they're doing and can help, do NOT go with iiNet. Highly disappointed.
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