Basically I pay them for nothing. I’ve going through the ombudsman to try and get out of the contract. When the internet works I usually get speeds under 1.5 Mbps and it’s a miracle if it goes over 3. More often than not they don’t even meet their service gaurantee. Every time I ring to get it looked at I spend an hour going through the same diagnostics and get the same result.
Their tech support doesn’t even know about latency.