• Service ADSL2+
  • Location Others
  • Activation 10+ days
  • 1
  • Speed Score
  • Reliability Score
  • Support Score
  • Value Score
I have been with iiNet for 12 years, but won't be much longer. I am clearly loyal and know them well, so this is a review you can believe. They used to be great, truly great. They were well-known for quality products and service, with excellent tech support out of Perth. Sadly, in recent years they have gone from first to worst. I don't remember having an outage in the first 9 years - speed and reliability were excellent. Now I often have to hotspot my Telstra mobile to run my internet-based business because my iPhone offers faster and more reliable speeds than iiNet's ADSL2+. I also have Fetch through iiNet, but there is almost no point given the high level of dropouts. I have given iiNet every possible opportunity to convince me to stay with them, but they are an utter disaster. I cannot emphasis strongly enough how appalling they have become. If they can't manage to look after a customer who has been loyal for 12 years, they certainly won't look after you! Do NOT sign up for iiNet.
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