Wish I have never called them or knew they existed. A group of dysfunctional customer non service representatives who dont know what is going on. First , they didn't capture my new modem order due to system failure (as per them). Then I said dont worry about it I dont want it anymore. Double confirm that it is cancelled and contract withdrawn. A few days of continuous emails telling me the modes is coming and was slightly delay, which I replied everytime to confirm I have cancelled the order. Invoices coming in. Today an email to tell me they couldnt find any record I have cancelled it . And requested verbal authorisation of cancellation (whi ch I did on the first time) instead of multiple written email of cancellatuon (???). I dont usually go through the trouble of logging into review site and leave reviews but this company is a total failure and scam. Please stay far away if you dont want to have to go to authority to fight your case against them. I will telling everyone everywhere I go