Moving in to a new apartment we had a few issues getting the internet hooked up. We had to get a technician out to hook it up but I think this was more an issue with the apartment and not the service provider. iiNet service was fantastic the whole time, when we first started with them I had a lot of questions and they were quite patient with explaining all of the options that I had and helping me to make the right decision. After choosing the plan that I wanted to go on, we had some difficulty with the existing infrastructure in my apartment, but my questions and concerns were always addressed and I was never made to feel like I was overreacting or that I should just wait it out and shut up. The technicians that came to set up everything were really clean, polite and well mannered, careful of our apartment and the things in it. They went about their job really professionally. There was a little stuff up with the modem as well, we got sent and charged for one that we didn’t need (as we were using one from a previous address.) This was simply a miscommunication though and was resolved quickly with a call to customer care. Again, the service I received was excellent and the issue was resolved with an apology from them and a credit to our account above the cost we had been charged for the modem. We got a call about a week later just to check in with us and make sure that everything was okay, which I thought was a really nice personal touch from a service provider that you wouldn’t expect.

In terms of speed and reliability, the service is great. The internet is fast and reliable, which is really important for us in our house. Any technical support when we are having issues is undertaken quickly and efficiently, with easy to understand support staff to speak to on the other end. Occasionally there will be a bit of a wait for tech support or to speak to customer care but this isn’t really an issue and should be expected when calling a telco. I recommend iiNet to my friends because I think that the service they give sets them well apart from the crowd and is what really makes a difference when choosing a service provider.