Hi There I would just like to stress how disappointed I am for the service that I have been provided since moving properties in June. I previously had a contract in Geelong , which suited our needs. When we relocated I contacted iiNet to advise of a new connection at the new property, I was advised by one of iinets representatives that we could have the same pricing as the previous. So I had gone ahead and signed up for 24 months. Upon receiving my first bill, what I was told was actually incorrect, and in fact I was being charged more for the same service. I contacted the team, which they ran an investigation, and the result was that in fact I was told the incorrect pricing, and refunded me the difference for that month. Instead of cancelling the contract then and there I thought I’d give the company a second opportunity to redeem themselves. Since the move we didn’t have internet for 4 weeks, which the support team has attempted to assist with. They haven’t been able to resolve the drop out of connection problems. We have been so fed up with following up with the team In relation to this, I decided to officially cancel the connection as we haven’t been using it due to the drop out of connection. Hotspotting off my mobile has proven to be more effective and reliable. I was then advised that I will have to pay a cancellation fee of $300 as I have signed up for a contract of 24 months. I’m so frustrated at this point as if I was told the correct pricing at the start, I would not have signed up for this service in the first place. To know that even though you have admitted your fault, and 1. Cannot honour what I originally was told at the start, and 2. Now you’re going to penalise me more for cancelling a service that I didn’t sign up for, and doesn’t actually work! It’s beyond a joke, and is not how a customer service company should operate. I hope this review doesn’t land on deaf ears. And I hope the response, if I do get one isn’t “I understand but unable to assist”. All I want is for the cancellation fee to be waived, as from June, your company has been receiving free money, as I haven’t received the service I originally was promised. IINet is a big JOKE..... DO NOT SIGN UP FOR THIS SERVICE. Regards Daniel Kuczynski, one more thing worst company ever.....