IiNet Limited is one of the largest internet providers in Australia which was founded in 1993 by Michael Malone and Michael O’Reilly and were the first ISP in Australia to offer TCP/IP internet access and by 2011, they became one of the largest customer base ISP providers with over 1.3 million customers. It was acquired by TPG Telecom in September 2015 for $1.56 billion. iiNet Limited provides Broadband, Dialup, Telephony and VoIP.
Overall Rating
6
iiNet Reviews(79) Write Review
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Service ADSL2+
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Location Brisbane
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Activation 4 days
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Speed Score
10
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Reliability Score
10
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Support Score
7
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Value Score
10
Great service in every matter, great speed and very easy paying price withfor no problems in any circumstances over two years
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Service ADSL2+
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Location Melbourne
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Activation 10+ days
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Speed Score
1
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Reliability Score
1
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Support Score
1
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Value Score
1
I had been a loyal customer of iiNet for 9 years and ever since TPG took over the company has been dead on it's feet. Worse than that i relocated and ever since the relocation they have charged me for my new address and the address I moved out of. This is fraudulent and illegal and I will be seeking help through ACCC. They never answer the phone and when they do it's like you are a brand new customer and they have no history of any of the calls and request=s you have ever made.
Disgusted with iiNet and TPG parent company
Disgusted with iiNet and TPG parent company
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Service ADSL2+
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Location Melbourne
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Activation 10+ days
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Speed Score
1
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Reliability Score
1
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Support Score
1
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Value Score
1
I had been a loyal customer of iiNet for 9 years and ever since TPG took over the company has been dead on it's feet. Worse than that i relocated and ever since the relocation they have charged me for my new address and the address I moved out of. This is fraudulent and illegal and I will be seeking help through ACCC. They never answer the phone and when they do it's like you are a brand new customer and they have no history of any of the calls and request=s you have ever made.
Disgusted with iiNet and TPG parent company
Disgusted with iiNet and TPG parent company
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Service NBN Tier 1
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Location Darwin
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Activation 10+ days
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Speed Score
3
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Reliability Score
1
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Support Score
1
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Value Score
1
Very bad customer support. Endless waiting times on hold. Will give you near impossible 'troubleshooting' tasks and still not help. Very unreliable internet connection. Congestion +++. Was with westnet before which was brilliant.
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Service ADSL2+
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Location Perth
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Activation 10+ days
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Speed Score
5
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Reliability Score
7
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Support Score
5
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Value Score
2
I am an iiNet customer of 16 years and I recently requested a service relocation due to moving house. I submitted an online request and I did not receive a response for 5 days. When I contacted them by phone, they didn't acknowledge the lack of follow-up and simply wanted to confirm the details of the relocation. The process was relatively straightforward however the lack of communication meant it took 18 days for my new account to be set up and finalised.
Telstra had to connect the line (for a newly built residence) and were fantastic. They called me to confirm when they were to arrive and on what day. They were on time and had the line up and running in minutes. iiNet took a further two weeks to advise me of my new account details, even though I was able to connect to the internet with my previous account details a few days after the line was connected.
In regard to the internet service I ultimately purchased, I am now paying more than before and for a less reliable and slower service. Granted the speed and reliability is down to the exchange in my area, but I feel iiNet is taking advantage of customers in those areas by charging more for a degraded service.
Telstra had to connect the line (for a newly built residence) and were fantastic. They called me to confirm when they were to arrive and on what day. They were on time and had the line up and running in minutes. iiNet took a further two weeks to advise me of my new account details, even though I was able to connect to the internet with my previous account details a few days after the line was connected.
In regard to the internet service I ultimately purchased, I am now paying more than before and for a less reliable and slower service. Granted the speed and reliability is down to the exchange in my area, but I feel iiNet is taking advantage of customers in those areas by charging more for a degraded service.
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Service Naked DSL
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Location Melbourne
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Activation 10+ days
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Speed Score
1
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Reliability Score
1
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Support Score
1
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Value Score
1
I have been with iiNet for 12.5 years and if you look at prior feedback I have given ...before 12 months...I was always highly appreciative of your service and staff....not now
It takes ages now for call back...all the time.
My latest beef is that because i have chosen to try and pay my bill ahead of time....I used my credit card so your system declared that my details were out of date....who told it so....not me the customer.
My details are very much still current and then the system cut my service off with out even allowing me an oppportunity to discuss the matter.....did I say "with out notice"..............I am soooooooooooooooo pissed off.
I used to highly recommend iiNet, but now I tell people no and will go on to tell my tale to others. I am considering other options now for the first time in 12.5 YEARS. Did I tell you I had been a customer that long? NOT HAPPY.
Then I went to send this the first time and missed ticking one of the first questions and it cleared this box so I had to type it again.....how about making all your systems customer friendly rather than working against the customer.
It takes ages now for call back...all the time.
My latest beef is that because i have chosen to try and pay my bill ahead of time....I used my credit card so your system declared that my details were out of date....who told it so....not me the customer.
My details are very much still current and then the system cut my service off with out even allowing me an oppportunity to discuss the matter.....did I say "with out notice"..............I am soooooooooooooooo pissed off.
I used to highly recommend iiNet, but now I tell people no and will go on to tell my tale to others. I am considering other options now for the first time in 12.5 YEARS. Did I tell you I had been a customer that long? NOT HAPPY.
Then I went to send this the first time and missed ticking one of the first questions and it cleared this box so I had to type it again.....how about making all your systems customer friendly rather than working against the customer.
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Service ADSL2
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Location Others
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Activation 8 days
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Speed Score
1
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Reliability Score
1
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Support Score
1
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Value Score
1
The worst company i have ever had to deal with ever i rather go chase crocodiles then have to ring these people up everyweek with constant problems and zlow service and huge wait times to get through
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Service Cable
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Location Mildura
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Activation 10+ days
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Speed Score
9
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Reliability Score
1
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Support Score
1
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Value Score
2
HFC FIBRE MILDURA ... Don't, just don't.
Node 11 is highly congested to the point customers are being kicked from the network.
They don't care.
Node 11 is highly congested to the point customers are being kicked from the network.
They don't care.
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Service ADSL2+
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Location Perth
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Activation 10+ days
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Speed Score
1
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Reliability Score
1
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Support Score
1
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Value Score
2
Absolutely the worst!!! Never have i ever been so frustrated and disappointed with anything in my life before.
You want to know how i feel about every aspect of the iinet experience??? I would rather cut my legs off with a bloody 2B pencil then cut my hands off with my legs!!! And if the bad service, absolutely horrendous internet speeds and obnoxious automated phone service wasn't bad enough, the bastards try to tell me i have to pay for everything and anything even after multiple complaints about hidden fees and fees not agreed upon in t's & c's.
To summarise, iinet can eat shite and bugger off.
You want to know how i feel about every aspect of the iinet experience??? I would rather cut my legs off with a bloody 2B pencil then cut my hands off with my legs!!! And if the bad service, absolutely horrendous internet speeds and obnoxious automated phone service wasn't bad enough, the bastards try to tell me i have to pay for everything and anything even after multiple complaints about hidden fees and fees not agreed upon in t's & c's.
To summarise, iinet can eat shite and bugger off.
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Service ADSL2+
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Location Sydney
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Activation 1 days
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Speed Score
9
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Reliability Score
9
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Support Score
9
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Value Score
7
I have been a long term customer for IInet, perhaps 4+ years. I have found their support to be helpful and their overall service to be great. In 4 years, I have only witnessed one outage on their network. They provide un-metered quota for Netflix and Xbox and a few other sites which is helpful. My speed is 17Mbps on ADSL2+ which is quite great, I am a 15 walk from the exchange, but this is better than some of my friends which are closer.
They outsource their support to South Africa which I find is interesting, but also effective. I find they have better english skills than some of the other companies that outsource elsewhere (TPG, I'm talking to you)
Overall, I am quite happy with IInet, the only downside is their modems are kind of bad, but oh well!
They outsource their support to South Africa which I find is interesting, but also effective. I find they have better english skills than some of the other companies that outsource elsewhere (TPG, I'm talking to you)
Overall, I am quite happy with IInet, the only downside is their modems are kind of bad, but oh well!
