Internode used to provide great service when it was Australian-based, but now relies on incompetent off-shore call-centres that do not care and have no idea what I signed up for. When I signed up, they offered a business level service for extra money, which I accepted. It was supposed to include a less congested line and 24 hours local technical support. Line has been unstable since I took up NBN with them and today it is totally down. I called Business technical support and received only a voice message that they are closed. Then called residential to see what is going on, An African call-centre operator answered and said business team was closed and she could not help. Didn’t care to check what terms I was offered when I signed up. It is Good Friday, so I have to wait until tomorrow to switch to another provider. Never again, like Telstra, Optus and the other misleading and deceptive providers who don’t care what they promised once they have you on their account.