"DON'T KNOW MY TIER SO I CHOSE TIER 5"

Worst company ever. Take money for no sevice. I signed up for 100mbs nbn at $100/month yet have been charged $200 in my first month. I have received internet for 4-5 days now and they refuse to deal with my issues and respond to my direct questions. They resorted to lying and making some crazy claims that I have no idea of the origin of. I have in my posession a recording of a conversation yet despite this they are claiming that the recording is wrong somehow and that other things were being talked about. Got to the point where they claim to be unsure as to why I would have the impression that the initial call to get nbn was about nbn products.........
all in all, I don't get what I paid for and find their patronising and fictitious claims very offensive and degrading.
Would seriously recommend...............that you don't use mate for nbn