• Service ADSL
  • Location Sydney
  • Activation 2 days
  • 4
  • Speed Score
  • Reliability Score
  • Support Score
  • Value Score
Clearly states in the advertisement 0$ sign up fee, its says that early and often. It's not true, they in fact do have a charge of AU$59.00. They get away with it saying it's a pass through charge from Telstra and not them.

Been on the phone with someone from Mates who INSISTED it showed after you clicked on "I don't have an active phone line" that AU$59.00 fee would be charged, it doesn't. We went through the whole process again together over the phone and it didn't, like, at all. You would have to download and read the whole fine print to find out. Tried cancelling it, and even though it was two days ago it can no longer be done without paying the first full month + $59.00.

Dodgy effing practices and a customer service who aggressively INSISTS you are wrong and then when proved wrong just falls back to "well you should have read the fine print".

Great start "Mate".
Share this