Optus
Optus is the 3rd largest telco in Australia and offers mobile, ADSL internet and cable TV (HFC) service. Optus mostly owns and operates it’s own network infrastructure whilst providing services into the NBN too. Other wholesale 4G Mobile and are the largest satellite wholesaler in Australia.
Overall Rating 5

Optus Reviews - ADSL2(3) Write Review

  • Service ADSL2
  • Location Others
  • Activation 7 days
  • 9
  • Speed Score
    10
  • Reliability Score
    9
  • Support Score
    9
  • Value Score
    8
I have used a grandfathered Optus ADSL service for 4 years and been delighted with their bundled phone, line and Internet package. I found that they offered a much cheaper bundle than other operators and also offered economical calls including free calls to Optus fixed and mobile numbers which I really liked. They also included options like a unlisted silent number in the deal which allowed us to avoid all the nuisance phone calls we hear so much about.
  • Service ADSL2
  • Location Sydney
  • Activation 7 days
  • 6.75
  • Speed Score
    6
  • Reliability Score
    6
  • Support Score
    9
  • Value Score
    6
I've been with Optus, then Telstra, and now Optus again. I'm not under contract but staying with Optus not because the service is fantastic, but because I'm worried switching will get me something worse.

Optus's customer service is alright. It's nice that you can contact people via live chat and not have to wait on the phone; they also used to have 24h service which is fantastic for night owls. I think they've since done away with it, though their service times are still fairly wide. Cust. service does try to help you, but it's pretty hard to improve a service by much if it's crap in your area.

Their prices are average, generally cheaper than Telstra (may vary, haven't checked for a while) but there are other providers around with aggressively-lower prices.

Unfortunately, the service itself leaves much to be desired. There are some periods of time when the internet is really slow; I suspect they might be oversubscribed, and/or the infrastructure in my area is pretty bad/outdated.

On the whole, Optus is alright but if you try something cheaper that works for you, I'd probably want to try that too.
  • Service ADSL2
  • Location Sydney
  • Activation 10+ days
  • 5.75
  • Speed Score
    6
  • Reliability Score
    5
  • Support Score
    6
  • Value Score
    6
I have been using this service provider for years and i find it average. Sometimes its great and others not so great. At first it was fast, got my value for money but lately i havent been too happy with them.

I find the Internet lags, sometimes its so slow i give up using it. I have also had issues several times with the wifi router but luckily the customer service/technical support team have been great and are always helpful whenever i call.

I am currently waiting for a free upgrade due to some of the issues i have had throughout the years.