Optus
Optus is the 3rd largest telco in Australia and offers mobile, ADSL internet and cable TV (HFC) service. Optus mostly owns and operates it’s own network infrastructure whilst providing services into the NBN too. Other wholesale 4G Mobile and are the largest satellite wholesaler in Australia.
Overall Rating 5

Optus Reviews - NBN Tier 4(3) Write Review

  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Optus are nothing but a bunch of muppets!! Never again wouldn’t recommend to ANYONE! Our internet drops out 5 times a week and when it is working is extreamly slow! So we called to try and fix the issue we were told we had to upgrade to get better internet speed so that is what we did and from that day forward it got worse. You cannot use the internet at all now keeps saying no internet connection so called again and asked why I paid extra to have it not working at all. I couldn’t understand anything they were saying and kept hanging up on me because I was asking to repeat what they said after being hung up on for the 6th time I finally got to speak to someone that I could some how understand for him to tell me that’s no good and to reset the device when I did and still the same problem he said he didn’t know what else to do to try and get it working again so I had said I’m not going to keep paying for internet that Does NOT work and he said that’s fine they will get debt collectors and take us to court. I have ample amount of proof to take to court Optus u won’t win it’s not a threat it’s a PROMISE! U can’t charge people for something ur not providing. YOU WILL NOT WIN, IM COMMING FOR YOU OPTUS and your support team I have recordings of your continued denial and refusal. Then I am going to make this public so we will see if they would like to pay up or be TAKEN DOWN!!
  • Speed Score
    5
  • Reliability Score
    3
  • Support Score
    1
  • Value Score
    1
service is beyond acceptable. The amount of resources optus wastes to not even provide a service is incomprehensible. There is no bright future for Optus. Incompetent company that can not follow systemic flow. Coverage = average.
  • Speed Score
    6
  • Reliability Score
    7
  • Support Score
    7
  • Value Score
    5
Speed - is quite low could be a lot faster for what we are paying
Reliability - has some frequent drop outs which we didn't expect for NBN
Technical Support - although they may not always be able to fix our drop outs the staff are always friendly and go above to do what they can - including discounts and always following up in the coming days
Value for Money - This could be better we pay quite a lot of money and don't seem to get our monies worth - especially with the low speed and drop outs (we pay for Tier 4 and get Tier 2/3 speeds)

I am unsure of our activation time as our housemate already had NBN prior to us moving in