Being a heavy user of the internet, and large data download. I find the speed and the reliability of their service excellent. No slowing down with uploads or downloads.

Optus's plan price is competitive along with the different types of competitor plans within the marketplace, there are so many different types of service, however chose Optus to be my local service which has been tremendously reliable.

Generally, the customer service is good However, today I seemed to have had a problem and called Optus customer service to see if there was a problem on the network and was greeted with very poor customer service.

Optus customer service came as a shock as everyone is normally so nice and ready to help.