Speed - is quite low could be a lot faster for what we are paying Reliability - has some frequent drop outs which we didn't expect for NBN Technical Support - although they may not always be able to fix our drop outs the staff are always friendly and go above to do what they can - including discounts and always following up in the coming days Value for Money - This could be better we pay quite a lot of money and don't seem to get our monies worth - especially with the low speed and drop outs (we pay for Tier 4 and get Tier 2/3 speeds)
I am unsure of our activation time as our housemate already had NBN prior to us moving in