Optus
Optus is the 3rd largest telco in Australia and offers mobile, ADSL internet and cable TV (HFC) service. Optus mostly owns and operates it’s own network infrastructure whilst providing services into the NBN too. Other wholesale 4G Mobile and are the largest satellite wholesaler in Australia.
Overall Rating 5

Optus Reviews(24) Write Review

  • Service ADSL
  • Location Geelong
  • Activation 10+ days
  • 9.5
  • Speed Score
    10
  • Reliability Score
    10
  • Support Score
    10
  • Value Score
    8
I am very happy with my service with Optus. I have my home internet connection with Optus, and have had this for many years. Along with my mobile phone plan. In times where I have called Optus I have always received great service and appreciate this. I have never had any billing issues or problems with receiving my bill. The app on my phone makes managing my multiple Optus services easy and keeps me in the loop of the service I am using. I also appreciate the amazing Optus perks available and have been able to access pre sale tickets for events that I would not have been able to get tickets to without this amazing perk. The availability of the support staff is also fantastic, such as the live chat which makes it easy to solve any issues while working or studying.
The internet speed itself is fantastic and very fast, I am able to watch Netflix while other members of the house are also using the internet to watch shows with there being an issue with buffering. The cost of the internet service is slightly more expensive than other ones, however I believe that the availiabilty of customer service representatives and the Optus perks system is worth the extra money.
The Optus app also shows me my internet usage compared to where I am in the billing cycle, this is a great feature as it allows me to see if I have used more data than the amount of days I am into the billing cycle. I also believe there are student discounts avaible, which is fantastic as it assists students with accessing internet services which are essential in education now.
  • Service ADSL2+
  • Location Others
  • Activation 2 days
  • 8.5
  • Speed Score
    7
  • Reliability Score
    10
  • Support Score
    8
  • Value Score
    9
I have been with Optus for a long time with a bundled mobile and broadband package, which I think is great value for money. When I called about NBN a year or so ago, it wasn't available but they ended up offering me a cheaper bundle. It always pays to ask.
  • Speed Score
    1
  • Reliability Score
    2
  • Support Score
    1
  • Value Score
    2
when we were connected on cable the internet wasn't the best but it was enough. then they wanted to connect us onto nbn and they were saying that the net is going to be a lot faster, now that we are connected onto nbn it is pathetic, less than a mbps at times. customer service is terrible, always being lied to and can never get any help off them. before you want to lock yourself onto a 24 month contract with optus, make sure you think again
  • Service ADSL2+
  • Location Sydney
  • Activation 5 days
  • 6.5
  • Speed Score
    7
  • Reliability Score
    6
  • Support Score
    6
  • Value Score
    7
A sales person assured me my existing wifi modem which runs under a different service will work fine should i sign up for optus's own adsl service which also requires a phone line connection. Turns out it does not work like that, and i will have to pay $200-$300 to install another land line so that both services will work. Disgusting sale technique aside, the speed of the new modem is decent and if i dont factor in the new land line cost, its worth the money. Just be double sure of what you are signing up for AND keep a transcript of your chat with the sales team if its an online chat, as it is hard to trace it back to the sales person in order to make a complaint.
  • Speed Score
    8
  • Reliability Score
    8
  • Support Score
    6
  • Value Score
    9
We had the new NBN modem installed through optus approximately 3-4 weeks ago. The technician was on time as appointed, and quick to install. We have been with Optus for so long easily over 10 years now with a bundled landline and broadband package, which I think is great value for money.

With up to 9 people in our household streaming a Kodi box, streaming movies online, through games consoles, wifi usage on mobiles, ect pretty much around the clock, never skips a beat, speed is always consistent.

Having said this we have only had this connection for a couple weeks so will have to see in the long run how the pricing, service and speed holds up. The day after installation of the new NBN modem we had a technician/ subcontractor pop by rather early around 8:30am, he had to phone optus with the verification I'm guessing compliance ect, he was on hold for about 20 mins but could see I was in a rush so offered to complete the call from his van do I could leave. All in all happy so far.
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Where do I start. Took two months to get a home line. Internet is beyond pathetic. Most days speed of 2. Promised high speeds up to 100. Can't even use wifi.
Don't even bother using it during peak time.
Rang technical support only to be told upgrading the bandwidth. I asked when will this be finished. They don't have a clue. Should of stayed with Telstra.
  • Speed Score
    2
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    3
Joined up with Optus as I was a prepaid mobile customer and got an offer to save $20 off of a mobile plan if I bundled internet with them too. From day one there were issues, instead of putting them on one account they put them in two accounts.

They eventually rectified this matter but it took days. When the Internet was finally connected, we had dropouts every 5 to 10 minutes 24 hours per day. To get this fixed it took speaking to 5 different people whom eventually fixed it.

Due to the stuff ups I asked for a discount which was afforded and also an extension to be placed on payment. However instead of extending the account they CANCELLED it completely. They eventually brought my bill down to half and I paid it and they set me up with a new account. Same issues with dropouts, billing and lack of support from Optus.

Throughout the time whilst the account was cancelled before they would reconnect us, they let me use my mobile data to connect with no limitations placed on this as I explained we run two businesses from this location. When we finally got connected they tried to refuse to reimburse the data charges as they called them excessive even though our plan is unlimited on data through NBN and I explained our heavy data usage due to the types of businesses we run.

They also tried to charge me cancellation fees for the cancellation that they instigated incorrectly. I took these issues to the Ombudsman as the discussions were going nowhere. It has since been two months since instigating a TIO investigation and in that time I have attempted contact with their TIO CSR only to not be contacted back at all.

Tonight they canned my services but thankfully reinstated after an hour of arguing and have requested the TIO CSR to get in touch. I dont think this will happen as I have been falsly promised this in the past. Their customer service is beyond a joke, live chat barely works and it take 4 or 5 people to get what you need done, done.

Optus FB page customer service persons now do not answer any messages sent to them and they have not helped in any way. I continually get disconnected when I ring even though I am polite. It is beyond a joke. I would not recommend Optus to ANYONE. If I had the choice to leave and trusted any other company to assist me with my service I would however I believe they are all as bad as each other.
  • Service ADSL2
  • Location Others
  • Activation 7 days
  • 9
  • Speed Score
    10
  • Reliability Score
    9
  • Support Score
    9
  • Value Score
    8
I have used a grandfathered Optus ADSL service for 4 years and been delighted with their bundled phone, line and Internet package. I found that they offered a much cheaper bundle than other operators and also offered economical calls including free calls to Optus fixed and mobile numbers which I really liked. They also included options like a unlisted silent number in the deal which allowed us to avoid all the nuisance phone calls we hear so much about.
  • Speed Score
    10
  • Reliability Score
    10
  • Support Score
    10
  • Value Score
    10
I've been with Optus for several years now and their service is always exceptional. I have never had to contact a team member other than when activating the service. That's incredibly important to me as I run a business from home so I need a reliable and fast connection. The service is amongst the fastest in Australia and I honestly couldn't fault them, which is good because I can use the internet for anywhere from 10 - 16 hours a day. Knowing that I will always have the internet available to me is a relief and means I can just get on with business without worrying. I can also stream and download videos very easily, which is something that I do frequently. I would have no problem recommending Optus as my preferred ISP and think that they're truly good value and have the best plans on the market. I have actually recommended them to friends in the past.
  • Speed Score
    6
  • Reliability Score
    7
  • Support Score
    4
  • Value Score
    4
The speed is acceptable during non-peak periods. However, in peak periods speed often drops 10kb and requires modem to be restarted to restore speed.

The internet is reliable, although the fetch TV has connection issues to the Foxtel channels about twice a month. Technical support for the fetch TV issues has been lacking, the problem resolves itself between a couple of hours till a couple of days.

Excellent value for money when combined with a Optus mobile to receive $20 discount.