Optus
Optus is the 3rd largest telco in Australia and offers mobile, ADSL internet and cable TV (HFC) service. Optus mostly owns and operates it’s own network infrastructure whilst providing services into the NBN too. Other wholesale 4G Mobile and are the largest satellite wholesaler in Australia.
Overall Rating 5

Optus Reviews(19) Write Review

  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Where do I start. Took two months to get a home line. Internet is beyond pathetic. Most days speed of 2. Promised high speeds up to 100. Can't even use wifi.
Don't even bother using it during peak time.
Rang technical support only to be told upgrading the bandwidth. I asked when will this be finished. They don't have a clue. Should of stayed with Telstra.
  • Speed Score
    2
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    3
Joined up with Optus as I was a prepaid mobile customer and got an offer to save $20 off of a mobile plan if I bundled internet with them too. From day one there were issues, instead of putting them on one account they put them in two accounts.

They eventually rectified this matter but it took days. When the Internet was finally connected, we had dropouts every 5 to 10 minutes 24 hours per day. To get this fixed it took speaking to 5 different people whom eventually fixed it.

Due to the stuff ups I asked for a discount which was afforded and also an extension to be placed on payment. However instead of extending the account they CANCELLED it completely. They eventually brought my bill down to half and I paid it and they set me up with a new account. Same issues with dropouts, billing and lack of support from Optus.

Throughout the time whilst the account was cancelled before they would reconnect us, they let me use my mobile data to connect with no limitations placed on this as I explained we run two businesses from this location. When we finally got connected they tried to refuse to reimburse the data charges as they called them excessive even though our plan is unlimited on data through NBN and I explained our heavy data usage due to the types of businesses we run.

They also tried to charge me cancellation fees for the cancellation that they instigated incorrectly. I took these issues to the Ombudsman as the discussions were going nowhere. It has since been two months since instigating a TIO investigation and in that time I have attempted contact with their TIO CSR only to not be contacted back at all.

Tonight they canned my services but thankfully reinstated after an hour of arguing and have requested the TIO CSR to get in touch. I dont think this will happen as I have been falsly promised this in the past. Their customer service is beyond a joke, live chat barely works and it take 4 or 5 people to get what you need done, done.

Optus FB page customer service persons now do not answer any messages sent to them and they have not helped in any way. I continually get disconnected when I ring even though I am polite. It is beyond a joke. I would not recommend Optus to ANYONE. If I had the choice to leave and trusted any other company to assist me with my service I would however I believe they are all as bad as each other.
  • Service ADSL2
  • Location Others
  • Activation 7 days
  • 9
  • Speed Score
    10
  • Reliability Score
    9
  • Support Score
    9
  • Value Score
    8
I have used a grandfathered Optus ADSL service for 4 years and been delighted with their bundled phone, line and Internet package. I found that they offered a much cheaper bundle than other operators and also offered economical calls including free calls to Optus fixed and mobile numbers which I really liked. They also included options like a unlisted silent number in the deal which allowed us to avoid all the nuisance phone calls we hear so much about.
  • Speed Score
    10
  • Reliability Score
    10
  • Support Score
    10
  • Value Score
    10
I've been with Optus for several years now and their service is always exceptional. I have never had to contact a team member other than when activating the service. That's incredibly important to me as I run a business from home so I need a reliable and fast connection. The service is amongst the fastest in Australia and I honestly couldn't fault them, which is good because I can use the internet for anywhere from 10 - 16 hours a day. Knowing that I will always have the internet available to me is a relief and means I can just get on with business without worrying. I can also stream and download videos very easily, which is something that I do frequently. I would have no problem recommending Optus as my preferred ISP and think that they're truly good value and have the best plans on the market. I have actually recommended them to friends in the past.
  • Speed Score
    6
  • Reliability Score
    7
  • Support Score
    4
  • Value Score
    4
The speed is acceptable during non-peak periods. However, in peak periods speed often drops 10kb and requires modem to be restarted to restore speed.

The internet is reliable, although the fetch TV has connection issues to the Foxtel channels about twice a month. Technical support for the fetch TV issues has been lacking, the problem resolves itself between a couple of hours till a couple of days.

Excellent value for money when combined with a Optus mobile to receive $20 discount.
  • Speed Score
    5
  • Reliability Score
    4
  • Support Score
    6
  • Value Score
    5
When it works it's fine, as is any, but it's not very reliable and it's forever messing up. We are constantly having to switch on and off in order for it to work. There are better options out there for the same price if not often less.

The technical support from Optus is usually alright but if you call up you'll be waiting a while. Optus wait times are bad.

However Optus support representatives are usually very friendly and willing to help, and very apologetic for the wait you have experienced.

All in all I wouldn't say I recommend Optus, but I think people should shop around a bit before they commit just because they're a big name.
  • Service ADSL2+
  • Location Brisbane
  • Activation 8 days
  • 8.75
  • Speed Score
    8
  • Reliability Score
    9
  • Support Score
    9
  • Value Score
    9
We love Optus and the internet they provide at our home in Taringa. We have stable connections on all our devices and it is great to be able to watch the EPL on them for free and with no hit on usage of data. We’re also able to continuously stream Netflix or YouTube with no hassles. The setup was really easy for us. We got a pre configured plug n play modem with a username and password which was very simple to connect in our house. The technical and sales team were fantastic and were happy to assist with our queries. We have a broadband with TV plan and it was a sweet deal. This definitely was an upgrade for us!
  • Speed Score
    5
  • Reliability Score
    4
  • Support Score
    3
  • Value Score
    5
I'm with Optus, my Internet can be very slow at times. I have the unlimited Gigs internet package and it deffinatly gets slower towards the end of each month. Had quite a few issues in the past and the support was not there at all. Sitting on a phone call for 5 hours to Optus is not fun. Considering changing providers actually. Using data out of the house is fine, but the wifi in the house is never considered fast, especially when someone is on the smart to or on a console of some sort like online gaming. Overall, service could be a lot better
  • Speed Score
    6
  • Reliability Score
    7
  • Support Score
    7
  • Value Score
    5
Speed - is quite low could be a lot faster for what we are paying
Reliability - has some frequent drop outs which we didn't expect for NBN
Technical Support - although they may not always be able to fix our drop outs the staff are always friendly and go above to do what they can - including discounts and always following up in the coming days
Value for Money - This could be better we pay quite a lot of money and don't seem to get our monies worth - especially with the low speed and drop outs (we pay for Tier 4 and get Tier 2/3 speeds)

I am unsure of our activation time as our housemate already had NBN prior to us moving in
  • Service ADSL2+
  • Location Others
  • Activation 2 days
  • 8.25
  • Speed Score
    10
  • Reliability Score
    9
  • Support Score
    6
  • Value Score
    8
Being a heavy user of the internet, and large data download. I find the speed and the reliability of their service excellent. No slowing down with uploads or downloads.

Optus's plan price is competitive along with the different types of competitor plans within the marketplace, there are so many different types of service, however chose Optus to be my local service which has been tremendously reliable.

Generally, the customer service is good However, today I seemed to have had a problem and called Optus customer service to see if there was a problem on the network and was greeted with very poor customer service.

Optus customer service came as a shock as everyone is normally so nice and ready to help.