Telstra Reviews - ADSL(23) Write Review

If you are considering going with Telstra, do yourself a big favour and dont. I have put 3 complaints in this week and guess what the outcome has been? Nothing!

We put in an order for Telstra ADSL (due to no NBN in Vaucluse) mid October as we were moving the first week of Dec and I work from home so need internet. They sent out the modem which had a sim card in it so we could get up and running whilst waiting for the hardwire connection. We were told we had to go and prove our new address by going to a Telstra store for it to be connected which we did, after waiting in line for an hour. We were told it would be a week from that time from the staff at Bondi. That never happened and we didnt have great speeds with the 4g card, we queried and were told the order had been lost the first time, should be done within the week, the second time we were told there was a problem with the order due to the address and they were fixing it and it should be done within the week. Last Friday night (the 13th of DEC) we had a total dropout, called the next morning to find they had CANCELLED our order - no email, no call, no warnings nothing. Spoke with numerous people who were no help over the weekend and then spoke to someone on the Monday who said 24 - 48 hours as a whole new order had to be put through. Fast forward a week we have been told almost daily the same thing, then when we ask to turn on the 4g we get told its on, then transferred to tech support who can never help, why? Well, to add to the list of the excuses of didnt receive paperwork to the order was lost and that it was due to our address, last night we were told there was a 4g outage in our area - when we queried why both our phones had full 4g there were a bunch of "ohh's and ahhh's and ummm's" why? Because she was LYING - it turns out its barred, no one can turn off this bar for some reason, we just have to live with no internet. Meanwhile our data on our phones are going through the roof, we have spent a good probably 8-10 hours on the phone to Telstra, we are no better off as we work from home and have our whole lives connected wirelessly. We have no printer, we have no way of working properly as you cant hotspot and be on your phone at the same time, we have no TV as everything is connected to the internet. Its actually deplorable and through no fault of our own we are getting the run around every single day. This was honestly the worst decision for us to go with Telstra - I wish I had of gone with iinet who I have been with before but we didnt only because our mobiles are with them. Save yourself the pain and the time and go with anyone else.

always goes down . used to be reliable. In the last 2 months, it goes down on a daily basis! have to waste time calling into an overseas operator who cannot give answers to this issue.

They approved $150 complaint refund after poor wifi set up experience (multiple days taken off work when the tech guy didnt show), said please wait 2 months for it to be applied. Reminder on my phone set. I check back and call to check it has been applied. It had not. "The tech visits were a valid charge sir" they said about 20 times. Then after hours (5-7 hours on the phone over 10 or more calls), "It was only $100 in the first place sir. This has not been applied to your account yet. We will re open the ticket and call you back within 24-48 hrs. They call back literally 15% of the time at best. Us consumers are responsible for calling back with Telstra, explaining everything to the new agent, and constantly following up if you ever want any issue at all resolved. I can't believe this company even functions. How did this happen? DO NOT GO WITH TELSTRA FOR ANYTHING. WIFI, PHONE, NBN. DO NOT USE THEM. SWITCH AS SOON AS YOU CAN IF YOU ARE ALREADY STUCK IN A CONTRACT.

I have an ADSL 2+ issue and Telstra technician Sam Pang has done a great job to resolve the problem in speeding manner. We were so happy and satisfied with the outcome.

I am absolutely disappointed with Telstra. I ordered a moving house package, and confirmed with telstra several times over the last two weeks, including this morning, regarding the appointment. A technician was supposed to come to my new house between 8am-12noon today, and no one showed. I have called telstra three times today, the last phone call was for 50 minutes to no resolve. I have taken the day off work, and have been disturbed by your staff almost every other day in the last two weeks to confirm this appointment - what for? so Telstra is a no-show anyway? I was told due to a 'technical glitch' the appointment was deleted. What a load of rubbish. I have also been paying my bills to Telstra - a fortune that I pay each month, for what I expect to be good service, but I am always disappointed. I am currently paying for the internet, a phone line, all of which I am NOT having services to.

The worst internet broadband provider ever. Cost me 500$ For new internet installation. First month ok, second month lost internet at least 3 days per week. Call up for technical support, wait and wait and WAIT .....problems NOT SOLVED. I have gone theough many stages and phoen calls and yet internet connection either be WEAK or LOST. The worst company and if I cancel I have to pay for cancelation fees around 1100$ while they do not provide the services they promise to.Such a SCAM. If you consider Telstra please go somewhere else because they are the biggest scam you will face. I wish I know ưhere to report them to because this is so unfair to consumer. you pay money to buy internet, they cant provide to you but you will be the one who lost all the money. Never use Telstra.

The worst internet broadband provider ever. Cost me 500$ For new internet installation. First month ok, second month lost internet at least 3 days per week. Call up for technical support, wait and wait and WAIT .....problems NOT SOLVED. I have gone theough many stages and phoen calls and yet internet connection either be WEAK or LOST. The worst company and if I cancel I have to pay for cancelation fees around 1100$ while they do not provide the services they promise to.Such a SCAM. If you consider Telstra please go somewhere else because they are the biggest scam you will face. I wish I know ưhere to report them to because this is so unfair to consumer. you pay money to buy internet, they cant provide to you but you will be the one who lost all the money. Never use Telstra.

ADSL - absolute shocking connection speeds. Constantly dropping out. Constant call outs reveal constant faults that never seem to be fixed. Telstra customer service is deplorable and not even Australian based or supporting our economy. Worst company in Australia - wont find many that would disagree. #moneyhungrynightmareservice

was in a contract for 24 months that finish back in may 2017 that they did not let me know that finished, Then just jacked up the price on my asdl 1 in Jan, with out letting me know, Im over paying all ready for only adsl 1. I tryed to phone to ask why they put the price up & they said (your out of a contract so we can do what ever we want now.)i kid you not. Did not offer me a discount or put me back on the price i was paying original. so told them to get f..ked & moved on. Worst customers service iv ever had

In the past I have had great experiences with Telstra. Turns out that was the exception to the rule. I have never suffered through more stupidity and lack of cohesion leading nowhere.

I was trying to connect broadband. I applied on Dec 21st. They said it would arrive on the 29th.

It didn't arrive.

It didn't arrive on the 30th either. So I used 24/7 chat. They asked if they could call me. I said yes.

They told me there were no ports in my area and that a modem wouldn't be being delivered to me. I asked for documentarion of this and never received it. So I called again and I got told I would be getting a modem.
2 days later I called again as no modem had arrived and they told me there were no ports so I wouldn't be getting internet. I asked for documentation and was given a reference number instead.

So I contacted the Ombudsman.

That leads us to today. They called me and I spoke to a lovely gentleman who told me it wasn't just ADSL2+ that I could not connect to but any internet at all. I asked for proof and he sent me an email. It went really well and he was lovely.

Unfortunately, I forgot to ask if there was a waitlist for internet access so I contacted 24/7 chat.
They said I could get a commercial port and asked if they could call me. He called and I then spent 25 minutes on hold. Someone picked up and the phone immediately cut out. I got a call back a minute later and got asked why I was calling Telstra. You know, after they called me.

After I explained everything I got told I could request an additional port, would I like to sort this out with the Broadband tech team? I said yes and got put on hold for 37 minutes.

When I finally spoke to someone they said ordering a port was impossible.
I asked to speak to their manager and got put on hold and then asked for my account info. I provided it and they said my case manager had gone home and I would have to wait until tomorrow. I informed the lady that I wished to speak to her manager not my case manager. She said okay and then the linecut out again.

The manager called me back and asked if I wanted to sign up for broadband. I said no and explained the issue. She said that requesting a port and the commercial option was not available. I said that was interesting as I had the 24/7 transcript that offered it. She said they couldn't and I could spend $27 to get a home phone and go on the waitlist. I asked her to clarify that they couldn't give me the service they said they could and she informed me again that the waitlist was my only option. She then told me they could not confirm any time range for internet being provided and in the meantime I would have to pay 27$/month for a home phone I would not use if I even wanted to be on the waitlist.

I asked if I had basically spent almost 2 hours on hold to get told 3 conflicting measages and get nowhere and she said yes.

At that point I hung up because that lady did not derserve me screaming down the phone at her. I have bever beenmore disgusted with a servicein my life.