Telstra Reviews - ADSL2(4) Write Review

If you are considering going with Telstra, do yourself a big favour and dont. I have put 3 complaints in this week and guess what the outcome has been? Nothing!

We put in an order for Telstra ADSL (due to no NBN in Vaucluse) mid October as we were moving the first week of Dec and I work from home so need internet. They sent out the modem which had a sim card in it so we could get up and running whilst waiting for the hardwire connection. We were told we had to go and prove our new address by going to a Telstra store for it to be connected which we did, after waiting in line for an hour. We were told it would be a week from that time from the staff at Bondi. That never happened and we didnt have great speeds with the 4g card, we queried and were told the order had been lost the first time, should be done within the week, the second time we were told there was a problem with the order due to the address and they were fixing it and it should be done within the week. Last Friday night (the 13th of DEC) we had a total dropout, called the next morning to find they had CANCELLED our order - no email, no call, no warnings nothing. Spoke with numerous people who were no help over the weekend and then spoke to someone on the Monday who said 24 - 48 hours as a whole new order had to be put through. Fast forward a week we have been told almost daily the same thing, then when we ask to turn on the 4g we get told its on, then transferred to tech support who can never help, why? Well, to add to the list of the excuses of didnt receive paperwork to the order was lost and that it was due to our address, last night we were told there was a 4g outage in our area - when we queried why both our phones had full 4g there were a bunch of "ohh's and ahhh's and ummm's" why? Because she was LYING - it turns out its barred, no one can turn off this bar for some reason, we just have to live with no internet. Meanwhile our data on our phones are going through the roof, we have spent a good probably 8-10 hours on the phone to Telstra, we are no better off as we work from home and have our whole lives connected wirelessly. We have no printer, we have no way of working properly as you cant hotspot and be on your phone at the same time, we have no TV as everything is connected to the internet. Its actually deplorable and through no fault of our own we are getting the run around every single day. This was honestly the worst decision for us to go with Telstra - I wish I had of gone with iinet who I have been with before but we didnt only because our mobiles are with them. Save yourself the pain and the time and go with anyone else.

We paid $800 in 4 weeks..
How is that possible Telstra.
With a mobile fone..
Wifi slow as eff..why?charge us $

We arrived in Brisbane a month ago and just wanted others who are arriving to know that we had an absolutely terrible experience with trying to get connected to broadband with Telstra, we opted for them as they are the biggest company, and I needed connecting to broadband quickly for work.

However, they have consistently lied about when we would be connected; receive our router and when our Foxtel would be connected. Every single person we have spoken to has pretty much contradicted everyone else we spoke to and we were no where being connected after almost 4 weeks when we were told we would be connected within 48 hrs! The pathetic excuses and damn right lies and contradictions were incredible, which like them I told them I had recorded as proof.

They made my awful experience with BT look good! We have cancelled and cant even get that right! My initial thought was gross incompetence, however I believed they lied about cancelling us, as we have just received an email saying we have just joined a new entertainment package when in fact we have just cancelled one!

I think it is a vain attempt to keep us on or charge us! We shared this with colleagues at work and it seems Telstra are renowned for this! They said it would likely be the worst experience we would have with a company in Australia!!

We tried Optus and we were told our line is RDSL which apparently means that Telstra owns the line and that they have to pay Telstra to use the line! and this meant it would cost us an extra $40 a month on top of their standard product! So we searched the net and came across Nextalk, they only use an Oz based call centre which after our experiences with Telstra was most welcome! I have to say from the minute we spoke to them it was night and day with the service we got from Telstra, they answered all our questions before we asked them as if they knew what we would ask!

I was skeptical about the promises they made, however they delivered everyone of them! It was truly amazing, they told us when we got connected, within 3 days! and we did it in 2! they gave us an approximation of when the modem would arrive (3-5 days from order) and it did arrive on day 3, and with tracking notification via text.

We bought their modem to avoid any potential aggro which was similar priced to shop bought ones but with theirs they can dial in to if you have any probs. It was plug and play and indeed it was, when it worked I kissed the modem today!!

Nextalk don't do Foxtel but I've noticed most of the programmes we like Blindspot, Hawaii 5'0 and madam secretary (Sky programmes) are available for free on the main channels, we've seen an advert for a Fetch box which adds extra channels so will look into that.

Also for some reason, Nextalk don't need to pay the premium Optus has to! So as we are now connected to the internet I just wanted folks to know about our experiences!!

Telstra is OK for value for money. There reliability has certainly dropped over the past 6 months. There technical support is very poor and of no real assistance at all. I end up having to get friends to assist.