Telstra
Telstra is Australia’s biggest internet service company in Australia and offers Broadband bundles including combination of PSTN phone, ADSL, ADSL2+, NBN, Cable Connections and 4G mobile broadband as well. Telstra offer both Month-to-Month or 24 month plans. Telstra are seen as a current market leader since 1993.
Overall Rating 6

Telstra Reviews - NBN Tier 1(6) Write Review

  • Speed Score
    10
  • Reliability Score
    10
  • Support Score
    10
  • Value Score
    10
I have been happy with my time using this ISP. There have been little to no downtime while I have been a customer. The speeds have been relatively fast in both downloads and uploads. I like how there is great technical support available all the time. I can reach them in a myriad of ways. The value for money is worth it as you get a lot of broadband and data usage per month. I like how they provide updates regarding the status of the broadband internet on their website on a constant basis.
  • Speed Score
    10
  • Reliability Score
    9
  • Support Score
    10
  • Value Score
    10
We have had Telstra's NBN Broadband for 16months. In this time, we have had a very good experience. The internet connection is reliable and fast. We regularly stream 4K Netflix without any lag or issues. During an instance when the connection was experiencing difficulties, the customer service team were great in organising extra data being placed onto our mobile phone at no extra cost. We were then able to use our mobile as a 'hot spot' during the broadband outage. Whilst the price of this service is higher than others, I believe you definitely 'get what you pay for'. I highly recommend Telstra as a broadband provider based on my experience.
  • Speed Score
    5
  • Reliability Score
    5
  • Support Score
    1
  • Value Score
    5
Moved within the same postcode, just as this postcode was given the NBN tick resulting in us having no option but to take NBN.

Activation date came, modem arrived all good. NBN not ready for the next month! Spent hours upon hours on calls to Telstra with no real answers and they never called when they said they would.

Eventually NBN was activated, however, Telstra neglected to advise me of this until 5 days later! NBN worked for 10 days then stopped. No service for another two weeks, again with little communication from Teslstra. Started working again, with little glitches here and there.

Whilst Telstra provided, when I asked, a dongle so I had a limited service at home, for a communications company, I found their level of customer service lacking severely. I also appreciate that as this was NBN related, their hands might have been tied.
  • Speed Score
    10
  • Reliability Score
    10
  • Support Score
    10
  • Value Score
    10
I have been with Telstra NBN for nearly 4 years and have had no issues since having it installed. I love the speed of NBN and the reliability is great, everytime I log on I have access. Everything I have in my home is set up through Wifi and I have no issues with blackspots in my home. It's the first time I have actually set everything up through Wifi and I won't be going back. I have never really had to contact Technical Support for any issues and can honestly say that I am very happy with my service that I receieve and it is value for money. Telstra even upped my package at no extra cost.
  • Speed Score
    10
  • Reliability Score
    6
  • Support Score
    7
  • Value Score
    10
Hi, we just apply for nbn and use it for about 1 months now. Before we register for the nbn, it took so long for them to come and activate. However, first day when we got our internet, the download speed was 92m and after that was average 70m. The internet is still not stable. Everynight the internet will be disconnect 1-2 time which make us annoying. The speed is fine for normal use and the price is reasonable for me. However, overall im still happy with the service.
  • Speed Score
    3
  • Reliability Score
    5
  • Support Score
    5
  • Value Score
    3
Expensive,slow,goes down to often. They have the monoply , got sick to death of trying to compare and find a better deal. I know I'm being ripped off but they all do that.