• Service Cable
  • Location Sydney
  • Activation 7 days
  • 6.5
  • Speed Score
  • Reliability Score
  • Support Score
  • Value Score
We've been with Telstra Bigpond for a long time and recently decided to re contract with them specifically in order to upgrade our modem. All went well with the consultant with plan agreed upon with discounts and the like due to customer loyalty. The new modem arrived within days, which I thought was great service on their part. However upon trying to set it up it wouldn't connect. I rang through to their customer service and got hours worth of run around and poor service from their call centres! I was on hold forever! I ended up ringing through to disconnections (Australia based) and the customer service there was absolutely fantastic! it did take a couple of days but my issue was sorted! The lady there also ensured that I was getting charged the correct amounts for the service, as this hadn't been set up correctly in the first place! So great customer service IF you manage to talk to the right person, if not good luck! The service itself is quite good, a few drop outs here and there but generally ok.
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