• Service Cable
  • Location Sydney
  • Activation 1 days
  • 5.5
  • Speed Score
  • Reliability Score
  • Support Score
  • Value Score
We once went away from Telstra because they could not come out for 2 weeks to connect us at our new house - Optus did it the next day. Then we shifted again years later and became a Telstra customer again because only Telstra offered cable at our new address.
Yesterday there was a Telstra internet outage. When it came back on, the wifi didn't work. I rang up Telstra. I was told because our modem was over 2 years old, they would not help us. If the problem were to continue we would have to buy a new modem at a Telstra shop. This is not what it used to be - Telstra's customer service has taken another step backwayds.
As a footnote, we have fast internet over 100mbs - and are happy with the internet. BUT, we will have to change to the NBN, which does not guarantee these speeds ... an unbelievable situation.
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