Dealing or calling Telstra, is like having a tooth extracted. I know I have to do it. But I’ll put it off for as long as possible knowing the pain it’s going to cause me. If your like me and a lot of other Australian’s your stuck with Telstra, and there’s no other option for cable, adsl etc. The call center is hands down the most frustrating thing about the company, you can expect to sit on the phone explaining yourself to multiple different departments for literally hours on end (the call I’m currently on is now at 58mins), with no resolve. I ordered a new service over a month ago, new modem turned up, connected it as required, needed a technician to connect a new line due to recent renovations, 2x technician bookings made with 2x no shows, several calls to call center and I’m left scratching my head as to what I’m meant to be doing next. They can’t even find my order, they can’t tell me why no one shows up, and my internet remains disconnected, yet my first bill rolled in the door last week.
For a multimillion dollar telecommunications company, they really do fall far below the acceptable standard. Until NBN finally rolls out to my neighborhood, I’m stuck like a lot of Australian’s. But I’ll be the first to jump ship when it comes, and i encourage you to aswell.