• Service ADSL
  • Location Others
  • Activation 10+ days
  • 2.75
  • Speed Score
  • Reliability Score
  • Support Score
  • Value Score
They approved $150 complaint refund after poor wifi set up experience (multiple days taken off work when the tech guy didnt show), said please wait 2 months for it to be applied. Reminder on my phone set. I check back and call to check it has been applied. It had not. "The tech visits were a valid charge sir" they said about 20 times. Then after hours (5-7 hours on the phone over 10 or more calls), "It was only $100 in the first place sir. This has not been applied to your account yet. We will re open the ticket and call you back within 24-48 hrs. They call back literally 15% of the time at best. Us consumers are responsible for calling back with Telstra, explaining everything to the new agent, and constantly following up if you ever want any issue at all resolved. I can't believe this company even functions. How did this happen? DO NOT GO WITH TELSTRA FOR ANYTHING. WIFI, PHONE, NBN. DO NOT USE THEM. SWITCH AS SOON AS YOU CAN IF YOU ARE ALREADY STUCK IN A CONTRACT.
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