Telstra Reviews(63) Write Review

Despite this huge outbreak they stood with me, gave me 500$ off while i was on hardship and still giving me continuos support via phone or internet and bills. Whatever other reviews might say, i would rate this australian telecommunications a huge 5 star ratings for customer satisfaction, empathy and understanding. Thankyou for your support and i am forever grateful and more than happy to continue my services with Telstra for a long period of time. Thankyou

Kushal Pokhrel

Connecting with Telstra NBN is a total nightmare and their service is absolutely disgraceful! If I could rate -100, I would.
I have called over 10 times over a period of 5 months trying to connect but new problems arises every single time! Their technician have cancelled our NBN connection appointment TWICE and hung up on us multiple times.
The current internet connection is downright horrible! Truly surprised at how Telstra is still operating and not bankrupted.

If you are considering going with Telstra, do yourself a big favour and dont. I have put 3 complaints in this week and guess what the outcome has been? Nothing!

We put in an order for Telstra ADSL (due to no NBN in Vaucluse) mid October as we were moving the first week of Dec and I work from home so need internet. They sent out the modem which had a sim card in it so we could get up and running whilst waiting for the hardwire connection. We were told we had to go and prove our new address by going to a Telstra store for it to be connected which we did, after waiting in line for an hour. We were told it would be a week from that time from the staff at Bondi. That never happened and we didnt have great speeds with the 4g card, we queried and were told the order had been lost the first time, should be done within the week, the second time we were told there was a problem with the order due to the address and they were fixing it and it should be done within the week. Last Friday night (the 13th of DEC) we had a total dropout, called the next morning to find they had CANCELLED our order - no email, no call, no warnings nothing. Spoke with numerous people who were no help over the weekend and then spoke to someone on the Monday who said 24 - 48 hours as a whole new order had to be put through. Fast forward a week we have been told almost daily the same thing, then when we ask to turn on the 4g we get told its on, then transferred to tech support who can never help, why? Well, to add to the list of the excuses of didnt receive paperwork to the order was lost and that it was due to our address, last night we were told there was a 4g outage in our area - when we queried why both our phones had full 4g there were a bunch of "ohh's and ahhh's and ummm's" why? Because she was LYING - it turns out its barred, no one can turn off this bar for some reason, we just have to live with no internet. Meanwhile our data on our phones are going through the roof, we have spent a good probably 8-10 hours on the phone to Telstra, we are no better off as we work from home and have our whole lives connected wirelessly. We have no printer, we have no way of working properly as you cant hotspot and be on your phone at the same time, we have no TV as everything is connected to the internet. Its actually deplorable and through no fault of our own we are getting the run around every single day. This was honestly the worst decision for us to go with Telstra - I wish I had of gone with iinet who I have been with before but we didnt only because our mobiles are with them. Save yourself the pain and the time and go with anyone else.

I'm absolutely disappointed with Telstra services and I hope no more people will not get fulled as I did. In August I requested my NBN service to be moved to a new address. It is now December and NBN service was never connected. I was waiting for weeks at first, no internet, the modem is working on backup mode. So I started calling them. This calling ritual became my weekly nightmare. I had to call them 4 times each month. They would tell me I have to wait, that NBN team cancelled my order and they started a new one, then I had to wait again only to have all that happen to me over and over. Meanwhile, every time I was on the phone wasting hours of my months, they'd tell me that all this money I've been paying since August will be refunded. Quoting 'you shouldn't be paying for the service you don't have' Eventually I got fed up and switched to TPG, who successfully connected NBN to my home in 2 DAYS. What was Telstra doing all this time? Clearly wasting mine. Today on the 9th of December I finally got a call from the complaints team who told me I'll only be refunded $90, because they can't refund any more since the service is now cancelled. This was the most frustrating and disrespectful experience. I wasted hours of my time, they cause me so much stress and never refunded the remaining $260

always goes down . used to be reliable. In the last 2 months, it goes down on a daily basis! have to waste time calling into an overseas operator who cannot give answers to this issue.

Rubbish connection kept dropping out until it finally did not work at all. Tried to call for support over a period of three months, and there is none. They would put you on hold and tell you that they would call you back so they could investigate, but never called back.

As we were not in a contract, we cancelled but are still trying bill us months later saying the port is still open!! Have now taken this to the Ombudsman to stop the harrassment.

Ended up churning to Aussie Broadband and no problems since, the bonus is great service and all Australian support!!!

Do yourself a favour and stay away from this desperate unprofessional money grubbing company, not worth the time and effort. Stick with an Australian company, who hires Australian support.

Since before 2015 my broadband connection (initially ADSL) was plagued by frequent disconnections and slow speeds.
After many calls to tech support Telstra sent out a technician who found no faults at our premises. In the following 12 months we had visits from several more Telstra techs as well as an independent tech, all with no change.
We did pathping tests and found that we consistently got ‘package loss’ on the third hop, showing the problem was after the signal had left our premises. This was reported to Telstra on several occasions but they weren’t interested. I thought this strange since it was a vital puzzle piece in locating the source of the problems. It became apparent that Telstra already were fully aware that the problem was somewhere along the cable to the exchange, but decided not to fix it. Seeing that NBNCo was to take over the lines in the coming year(s) perhaps it was a cost saving decision.

In Nov 2018 NBN was connected, but the lagging and dropouts continued as before. And now when the NBN dropped out the phone also dropped so I was also losing calls, which meant lost business.
More calls to support, all to no avail since we all knew where the problem really was.

In Jan 2019 an NBNCo tech came over and found problems at the node, and by fixing these he finally sorted out the problems which had been going on for years!

In Feb 2019 I discovered I had no phone! Calls to the business resulted in a message saying “The number you have called is not connected”. Called Complaints who after several hours got the phone connected again. Got back to the business and found a note from a customer saying:
“I have tried to phone and make an appointment but the number is not connected…”

Now I was definitely losing business. Anyone calling my number would presume that I had ceased business. An existing customer might try to contact me again, but any new customers would hang up and call someone else. I also discovered that only the phone account had been reconnected but not the phone number. The number displayed when making a call was not my business number, but rather the Telstra NBN account number. This is not known to any of my customers and not advertised anywhere. I asked them to fix this immediately as well as my Telstra DOT login details. I hadn’t been able to log in since they disconnected my service the day before, and as I write this I still can’t. I have now arranged to move to a different provider. Never again Telstra. Never!

I have a prepaid sim which I rarely use, that's where I assume they got my mobile number. In the last two weeks they have called me 20(!!!) times from different numbers trying to sell me packages, I've asked to be left alone since the first call, harasement!

Worst experience ever .
After 4 &a half months and spending more than 15 hours and talking to countless consultants , complaint managers and finally nbnco I have had enough with Telstra .
1st they installed my NBN box in my next door neighbours home and then they couldn't find my address on nbnco but I found it and other telcos found it in under a minute.
So today after 4 and a half months I cancelled my Telstra order and went to another Telco and this afternoon I received an email to tell me a technician will install my NBN box in 2 weeks .
I wouldn't recommend Telstra . Service crap , consultants crap , left on hold on twice for over an hour in the I hung up I spent over 15 hours explaining over a hundred time my address details and not one of them under stood . I was glad to talk to a Aussie in Australia where I only had to explain once my address details for connection to NBN .
Telstra you are a joke I will try ever other Telco before I give Telstra another chance to connect NBN in my home .
I now know why so many people are leaving Telstra and going to other Telco's in Australia .
Loyal customer for over 30 years gone . I would recommend anyone to connect NBN with Telstra again .

Frequent dropouts, slow speeds. Telstra blamed me, my home phone wiring, my wiring to the node. 2 NBN engineers and 1 Telstra engineer proved that wasn't the case. Changed ISP to TPG, doubled my speed, no dropouts and half the price. Goodbye Telstra,.