Telstra
Telstra is Australia’s biggest internet service company in Australia and offers Broadband bundles including combination of PSTN phone, ADSL, ADSL2+, NBN, Cable Connections and 4G mobile broadband as well. Telstra offer both Month-to-Month or 24 month plans. Telstra are seen as a current market leader since 1993.
Overall Rating 6

Telstra Reviews(21) Write Review

  • Service ADSL2
  • Location Brisbane
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
We arrived in Brisbane a month ago and just wanted others who are arriving to know that we had an absolutely terrible experience with trying to get connected to broadband with Telstra, we opted for them as they are the biggest company, and I needed connecting to broadband quickly for work.

However, they have consistently lied about when we would be connected; receive our router and when our Foxtel would be connected. Every single person we have spoken to has pretty much contradicted everyone else we spoke to and we were no where being connected after almost 4 weeks when we were told we would be connected within 48 hrs! The pathetic excuses and damn right lies and contradictions were incredible, which like them I told them I had recorded as proof.

They made my awful experience with BT look good! We have cancelled and cant even get that right! My initial thought was gross incompetence, however I believed they lied about cancelling us, as we have just received an email saying we have just joined a new entertainment package when in fact we have just cancelled one!

I think it is a vain attempt to keep us on or charge us! We shared this with colleagues at work and it seems Telstra are renowned for this! They said it would likely be the worst experience we would have with a company in Australia!!

We tried Optus and we were told our line is RDSL which apparently means that Telstra owns the line and that they have to pay Telstra to use the line! and this meant it would cost us an extra $40 a month on top of their standard product! So we searched the net and came across Nextalk, they only use an Oz based call centre which after our experiences with Telstra was most welcome! I have to say from the minute we spoke to them it was night and day with the service we got from Telstra, they answered all our questions before we asked them as if they knew what we would ask!

I was skeptical about the promises they made, however they delivered everyone of them! It was truly amazing, they told us when we got connected, within 3 days! and we did it in 2! they gave us an approximation of when the modem would arrive (3-5 days from order) and it did arrive on day 3, and with tracking notification via text.

We bought their modem to avoid any potential aggro which was similar priced to shop bought ones but with theirs they can dial in to if you have any probs. It was plug and play and indeed it was, when it worked I kissed the modem today!!

Nextalk don't do Foxtel but I've noticed most of the programmes we like Blindspot, Hawaii 5'0 and madam secretary (Sky programmes) are available for free on the main channels, we've seen an advert for a Fetch box which adds extra channels so will look into that.

Also for some reason, Nextalk don't need to pay the premium Optus has to! So as we are now connected to the internet I just wanted folks to know about our experiences!!
  • Service ADSL2+
  • Location Perth
  • Activation 10+ days
  • 5.25
  • Speed Score
    6
  • Reliability Score
    7
  • Support Score
    5
  • Value Score
    3
Telstra have provided a decent service in regards to reliability and speed, however they are very expensive and Technical Support is next to nil. When I first setup the service it was fine but about 3 months in the provided router just stopped working with the Telstra service. This problem took over a month to resolve and left me with no internet for this time. IN the end they just sent me a new router. They also lock down their service so you can change DNS or use VPN services. I will be moving away from Telstra once my current plan is up for renewal.
  • Service Cable
  • Location Sydney
  • Activation 10+ days
  • 6.75
  • Speed Score
    9
  • Reliability Score
    8
  • Support Score
    4
  • Value Score
    6
So I recently moved to the Blue Mountains in Western Sydney and we signed up to Foxtel originally for our pay TV and after a few months we saw a cable internet deal that married up with our pay tv plan.

We got Unlimited broadband on cable + unlimited phone calls to local numbers and a free modem as well. We also wifi to 5 devices, and at the end of the day it was only for a extra $60 a month so we thought we were onto a winner!!

After 2 months of being on Telstra cable broadband we call technical support and their advice was to turn the modem off and then back on. Once we confirmed that we still had no internet connection they said it must the modem. Please unplug and we will send you a new modem so we unplugged and it took over a week to get a new one sent.

We received no compensation for having no internet access. Since that happened we have gone through 4 modems in 18 mnths. We locked into a 24 mth contract and have to just put up with it till we can complete it.

In the last 2 weeks our speed has dropped to 7Mbps and they cant find cause or reason. I feel that its quality when it does work but i cant wait to change over to someone else once the contract ends - due to being randomly unstable.
  • Service Cable
  • Location Melbourne
  • Activation 1 days
  • 8.75
  • Speed Score
    10
  • Reliability Score
    10
  • Support Score
    10
  • Value Score
    5
I have been a Telstra customer for 3 years since moving out of home. I originally wanted a Cable Broadband service but was told it could not get connected to my townhouse (though it was available). I subsequently had to get an ADSL and phone connection. I was disappointed with this as the installation/connection fee was high in my view and I wanted quicker download speeds than previously experienced.

The ADSL connection was quite reliable without recalling any dropped connections while needing internet access. Not being located too far from the exchange also provided reasonable download and upload speeds. I have not had to call Telstra for any support or assistance since having the broadband connection so content with my service.

In the past 12 months I have had Foxtel installed via cable. I used this to enquire to Telstra about having a Cable Broadband service installed. The technician arrived and worked with me to make this connection possible. I can now say I have Cable internet with Speedboost and speeds up to 130mb/s at times. The only complaint I would have is the premium price over its competitors but since NBN is not available, I am happy to be a Telstra customer with this service.
  • Service ADSL2+
  • Location Others
  • Activation 4 days
  • 8.25
  • Speed Score
    9
  • Reliability Score
    9
  • Support Score
    8
  • Value Score
    7
Signed up to telstra two years ago. Havent had any connection issues and generally run at an average of 10mbs. Never drops out even in storms. Living rural we chose telstra as theyve been known to be more reliable in our area in terms of outages. Our service also copes quite well with online gaming and movie streaming simultaneously.

Not long after signing up we got a free extra 300mb per month which we were happy with. Although their service team did somehow restart our contract only a year in when I changed our mobile plans, when i notified them they never got around to verifying I didnt authorise it but one of their staff was extremely helpful and sorted it out on the 4th phonecall over three weeks to them about it.
  • Service ADSL
  • Location Others
  • Activation 10+ days
  • 6.25
  • Speed Score
    4
  • Reliability Score
    8
  • Support Score
    8
  • Value Score
    5
Constantly having issues with Telstra out in the Hawkesbury region, seriously considering a satelite internet instead. They are great in terms of available services but have made the decision to scale back in our certain area, meaning much slower internet.

I would recommend for those moving to rural areas have a talk with their neighbours about the best option prior to making a purchasing decision on a particular Service Provider.

Have been in suburban areas with Telstra before this for roughly 10 years and never had a difficulty with service or connection speeds. Advice? Do your research in rural areas when selecting internet plans.
  • Speed Score
    8
  • Reliability Score
    7
  • Support Score
    5
  • Value Score
    9
Telstra has been my service provider for 10 years! I find that the technical support of Telstra is very poor, as not only do you have to wait on hold for sometimes hours on end, you can be told different things by different people and they tend to have poor communication skills. Also, whenever there is a problem it hardly gets fixed until you say you are going to take it further!

However, I have been with Telstra for 10 years as the internet is very fast and mobile coverage is better than all of the other providers
  • Service ADSL
  • Location Melbourne
  • Activation 10+ days
  • 2
  • Speed Score
    4
  • Reliability Score
    1
  • Support Score
    2
  • Value Score
    1
Telstra took my order for ADSL, told me it could happen, and then when I moved, I was told there were no available ports in my exchange, and I would have to wait. How long? Until someone gave up a port. Could be two weeks, could be two years! Unbelievable.
  • Service ADSL2+
  • Location Others
  • Activation 10+ days
  • 2.25
  • Speed Score
    1
  • Reliability Score
    2
  • Support Score
    4
  • Value Score
    2
We have been with Telstra for over 10 years and in the last 3 years the service has become woeful, based on our location from the main exchange we have been told we should have speeds of around 4.5mbps on ADSL2 +. However our speeds are generally range from .10 to 3.5mbps.

At first telstra said it was our fault so we had the entire inside line replaced. We then still had issues so the line from the house to the node was replaced, the node itself had work down as inside was corroded and still the issues and slow speeds occur, it seems that in our area people generally can not get reliable speeds and we had to cancel our streaming service because we were unable to watch it successfully.

Lately now we have been having to make sure we turn off our data on our mobiles as we have experienced excess data charges as the signal is so por when our mobiles are meant to connect to home wifi they just can't. So they run off mobile data instead.

Been a house of four and having two boys how love to play game online it does not matter what the time is the speed has the game laging and kicking them off the server.

The speed is especially slow at peak downs when people are home from school and work as there is to much congestion on the lines.

Our exchange has very limited ports and with an increase in people moving into our area its just getting worse and worse. All i can say is bring on the NBN and a choice to actually get a reliable and efficient provider. We are very limited with what we can we have looked at switching perviously but there is no one else that we can switch to as they have no ports available to move us to.

When dealing with Telstra on the phone, they ask all the usual questions and try to blame the home but we have had five techs come out and test and replace everything and still poor quality issues.
  • Speed Score
    5
  • Reliability Score
    5
  • Support Score
    1
  • Value Score
    5
Moved within the same postcode, just as this postcode was given the NBN tick resulting in us having no option but to take NBN.

Activation date came, modem arrived all good. NBN not ready for the next month! Spent hours upon hours on calls to Telstra with no real answers and they never called when they said they would.

Eventually NBN was activated, however, Telstra neglected to advise me of this until 5 days later! NBN worked for 10 days then stopped. No service for another two weeks, again with little communication from Teslstra. Started working again, with little glitches here and there.

Whilst Telstra provided, when I asked, a dongle so I had a limited service at home, for a communications company, I found their level of customer service lacking severely. I also appreciate that as this was NBN related, their hands might have been tied.