TPG
TPG Telecom Limited, the company was formed from the merger between Total Peripherals Group and SP Telemedia. As of present, TPG Telecom provides various products that include internet service, OEM services, mobile telephony and online IPTV television. You can check TPG products and service reviews.
Overall Rating 8

TPG Reviews - ADSL(30) Write Review

  • Service ADSL2+
  • Location Sydney
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Rude Customer service consultant (Add-on cancellation Team). Hold the phone so many times and if i ask question they get angry. (if you dont want to speak with the customer then quit the job)
  • Service ADSL2+
  • Location Sydney
  • Activation 1 days
  • 2.25
  • Speed Score
    3
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    4
Hi

I have been facing internet issues at home and this is the second day in a row my internet does not work at all.
I am moving home in 15 days, so I have pre booked the cancellation giving 30 days notice and because of that the support team is refusing to send me a technician to solve my problem. after I complained a lot they told me they may send someone in 5 days because is when they may have availability. I Don’t have internet at the moment but I am still being charged for more 25 days, even after I have already moved.
I need the internet to work and this is being a very big problem to me. I do not recommend it!
  • Service ADSL2
  • Location Melbourne
  • Activation 10+ days
  • 4
  • Speed Score
    7
  • Reliability Score
    3
  • Support Score
    1
  • Value Score
    5
DO NOT USE TPG! They're PATHETIC.. If you want to hear how bad TPG is, read on!

Was with TPG for one year, set up our account early Nov. TPG took over 3 wks to send the router and me about 4 days to pick it up. from the PO. Service was fine till the first bill only to find we had been billed for 1 mth internet from initial setup Which was when they hadn't even sent us the router which is ESSENTIAL for actually using the internet.
The issue could've been easily resolved with a $60 refund.
I called TPG -which has, THE most inefficient customer service system in place I've ever seen, and I think it's intentional.

1st Call: Simple enough, had me believing it'd be resolved. I calledup, explain the situation to the rep, they pulled up my information and we went over the details.

2nd Call: after several weeks when still nothing had come of it. I called again, explained the situation to a new rep, they pulled up the information, we went over the details. I was told this time that they couldn't do anything until they pulled up recordings of our initial conversations with TPG during account setup and confirmed the dates when the router was actually sent out and received. I was told to expect a call back by end of business the next day.

I'm sure nobody is surprised it never came.

I gave TPG a week to call back.
3rd Call: the same. yet another rep, explain everything yet AGAIN. They pulled up my details, I'm frustrated and annoyed but I keep it civil but am more assertive and insistent because I did NOT have any intention of them convincing me to hang up again just for them to do nothing so that I'd have to call up and explain the same shit again.
I got handed on to the manager because the peon didn't know how to deflect my reasonable arguments. The manager said the same thing the last rep had told me, except apparently the request for the recordings hadn't even been SENT. Not even the REQUEST. I was once again told (by the manager) that I'd receive a call back regarding them by end of business the next day and was appeased enough by his words that I consented to hang up and wait until the next day.

Lesson Learned: Never Trust A Smooth Talker.

4th Call: explained the same shit. This time I asked the name of the representative to whom I was speaking. It was Marion or something.
I explained everything that the manager had said to me 2 days prior regarding the recordings and how I had YET AGAIN not received a call back. She had me believing they'd heard the recordings "forgotten" to return my call
I was to expect a confirmation text from her regarding whether I'm eligible for a refund or not by end of business the next day.
Surprise! I got the text. Nothing else though.

5th Call: roughly 10am. New rep. I demanded to speak to Marion. was told shes busy but will call me back by 3pm.

6th Call: it's after 4pm. Demanded Marion. Am apologised to, told her manager will arrange a refund for me within the week.

7th Call: several weeks later. Demand manager. Am told refund is on its way.

They can keep my fucking $60. What a pathetic company.
  • Service ADSL2+
  • Location Brisbane
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
The worst and the most terrible internet provider, even though I cancelled my contract with them cause they couldn’t connect any connection to my house, they are still charging my account and they don’t refund any of those charges, how stupid it can be, I’m paying for a service that I don’t have.
  • Service ADSL2+
  • Location Melbourne
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Atrocious customer service. Will not cancel account. keep stealing money even though they can't connect to my new address
  • Service ADSL2+
  • Location Geelong
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
One of the worst internet providers out there. Horrible customer service and unrealiable internet speed. Completely waste of money would not recommend for any new user. You're better off with dodo or some shit
  • Service ADSL2
  • Location Brisbane
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
TPG have got to be the worst internet provider in Australia, and i taught Egypt and West Africa had slow service!! TPG are leaders of the pack when it comes to frustratingly slow service. When we first signed up (12 months ago) everything was fine, good internet service along with good customer service, however, over the past 3 months or so their internet service has become impossible to tolerate, every morning it takes up to 45mins to get service and then after 20mins it slows to a snails pace, then picks up, then slows down.....ridiculous!! especially when your under pressure to send important documents out on time. Their customer service now mirrors their internet service, slow and useless ...... for the extra $10 or so a month i think its time to head over to Telstra.
  • Service ADSL
  • Location Sydney
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
If you are ever planning to relocate your TPG service expect never ending calls/emails and ghosts technicians who never show up for scheduled appointments.

It will take minimum a month+ and maybe after millions never ending dealings with thousand different people/states you'll successfully relocate your service.

Have relocated twice and both times have had the same unpleasant experience.

  • Service ADSL2+
  • Location Sydney
  • Activation 10+ days
  • 9
  • Speed Score
    10
  • Reliability Score
    10
  • Support Score
    6
  • Value Score
    10
Although I have heard nightmare stories with TPG, I signed up with them early this year as they provided options that were suitable for my usage requirements as well as value for money. Prior to this, I did not have an Internet connection at home and mainly used my mobile data however Vodafone was proving to be unreliable and costly.

The process was relatively straightforward as I signed up for an account via the TPG website and immediately received a detailed email that outlined the service delivery steps and the associated timeframes. To my surprise, the turnaround time was less than 10 days. However the package received in the mail consisted simply of the modem with little to no instructions, so it took quite some time to work out how to set up and configure. I tried contacting TPG for assistance on numerous occasions, however was placed on hold and became frustrated when I realised the waiting game appeared to be indefinite. I gave up and called an electrician instead who successfully resolved the issue for me.

As I live in a unit, I was a tad anxious about having to request additional cabling work however thankfully all worked once the modem was connected. Logging into my account on their website is very user friendly and I was able to navigate with no issues. Further to my surprise, TPG seem to be much more responsive to online queries rather than a phone call. Although my plan is unlimited, I requested for a log of activity to assess if I could potentially change to a cheaper plan with less data. Within a business day, I received a response from TPG with the requested information, which I was quite pleased with.

The Internet speed has been great. My flat mate and I stream movies on a daily basis and although we have encountered the occasional buffering lag, the Internet speed has generally been very reliable and quick. This also applies to high definition movies so I cannot fault them on the connection reliability and speed. I can definitely picture myself being a long term loyal customer of TPG as long as minimal customer service is required from them.

I would highly recommend TPG as an Internet service provider to family and friends, however I would also caution that customer service is much better via online queries than phone calls to the TPG helpline.
  • Service ADSL2
  • Location Brisbane
  • Activation 10+ days
  • 1.75
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    4
I am with TPG for more than 10 years. The internet service is getting worse and worse recent years. The connection is constantly cut off and the speed is super slow.