TPG Reviews - ADSL(55) Write Review

Bye Bye TPG!! We've been with them for almost 10 years, so 2 weeks ago we contacted TPG to let them know we were moving places and we need to reconnect their services at the new place. They booked a date for the recconection and it didn't happen. Called them and they said someone would come on the next day and it didn't happen!! We called them to find out what was going on, they kept going with the bullshit and the service would be reconnected in a week time(3 weeks all together) putting us on long holds, pretty much taking a piss!! If that's how you treat a 10 yearsnloyal customer you can go and get stuffed!! We told them we will cancel the plan enough is enough!!! There is plenty of companies around!! Make sure you watch your employees TPG, putting people on hold to make fun of them and you lost a customer!! Bye Bye TPG !!! We use liner at work and they are pretty good!!

TPG boardband is rubbish and their products are not as described. I paid $60 per month for the ADSL2+ plan and the speed test told me my internet speed just only have 0.5Mb speed slow. I complained several times and did all their tests and changes which instructed by them over the phone and still not work. Everytime they send the technicians to my place always late, otherwise need reschedule again and again and waste my time to stay home wait for them.. The worst thing is they still haven't fixed the speed issue afterward. My internet speed still slow as snail but they keep charging me $60 per month. I regret to join this TPG crap internet service and I don't know what can I do now as I already complained to them many and many times and very exhausted now. I won't recommend this crappy company to all my friends and you guys.

The worst ISP to deal with. The customer service departments do nothing but lie and give misinformation.
Definitely would not recommend

TPG - Terrible, Poor Gaming

TPG is a huge unnecessary liability, the first problem I encountered was speed and deception. On the TPG website, it says my ms was 18 and that everything was ok, but when I go on any other website truth be told my ms spikes up to 900 and averages around 400. They mislead me with false information about its speed and reliability as faking ms in their website, isn't something a professional company should do and infact may be illegal. If you are a gamer(or anyone for that matter) I strongly oppose you purchasing this network. I play the game league of legends and as I recently purchased TPG it is unplayable as it runs consistantly on 500ms with 10second delays, and consistant disconnections. However that's not the only problem. My wifi disconnects up to 5 times a day, at random unpredictable times, saying the wifi is "limited" and connects back 10min later, without warning. This takes another hit into gaming and other factors, as disconnection of wifi mid-game is a serious issue. Another issue is customer service, they tend to be very rude when asked questions, and contacting them stating my problems they seemed uninterested and didn't persist with any actions in fixing the problem, I hate having to make assumptions, but it almost seems as if they just want your money and once claimed avoid any fulfillments made by the contract. Please act more strictly towards your employes, stop misleading with ping tests deceiving people in thinking speed problems persist on other factors and not the network to blame. Therefore I WOULD NOT RECOMMEND TPG as a service provider for gamers, people who use the internet regularly, people who use youtube (streaming videos is almost impossible) and people in general who use the internet. I wouldn't be writing a review but with the stress I was put through it needs to be said. This is the second time writing this review as ironically the network disconnected while writing this review.

This review is as unbiased as it can be, I tried being very open, however, I have been deceived, lied to, disrespected and scammed by this network, making it one of the worst experiences I've ever had!

Thank you for taking the time to read my review

I am very disappointed with there service
Waiting for last three week to get internet connection calling them every day but still, no solution don't get in there trap

Rude Customer service consultant (Add-on cancellation Team). Hold the phone so many times and if i ask question they get angry. (if you dont want to speak with the customer then quit the job)

Hi

I have been facing internet issues at home and this is the second day in a row my internet does not work at all.
I am moving home in 15 days, so I have pre booked the cancellation giving 30 days notice and because of that the support team is refusing to send me a technician to solve my problem. after I complained a lot they told me they may send someone in 5 days because is when they may have availability. I Don’t have internet at the moment but I am still being charged for more 25 days, even after I have already moved.
I need the internet to work and this is being a very big problem to me. I do not recommend it!

DO NOT USE TPG! They're PATHETIC.. If you want to hear how bad TPG is, read on!

Was with TPG for one year, set up our account early Nov. TPG took over 3 wks to send the router and me about 4 days to pick it up. from the PO. Service was fine till the first bill only to find we had been billed for 1 mth internet from initial setup Which was when they hadn't even sent us the router which is ESSENTIAL for actually using the internet.
The issue could've been easily resolved with a $60 refund.
I called TPG -which has, THE most inefficient customer service system in place I've ever seen, and I think it's intentional.

1st Call: Simple enough, had me believing it'd be resolved. I calledup, explain the situation to the rep, they pulled up my information and we went over the details.

2nd Call: after several weeks when still nothing had come of it. I called again, explained the situation to a new rep, they pulled up the information, we went over the details. I was told this time that they couldn't do anything until they pulled up recordings of our initial conversations with TPG during account setup and confirmed the dates when the router was actually sent out and received. I was told to expect a call back by end of business the next day.

I'm sure nobody is surprised it never came.

I gave TPG a week to call back.
3rd Call: the same. yet another rep, explain everything yet AGAIN. They pulled up my details, I'm frustrated and annoyed but I keep it civil but am more assertive and insistent because I did NOT have any intention of them convincing me to hang up again just for them to do nothing so that I'd have to call up and explain the same shit again.
I got handed on to the manager because the peon didn't know how to deflect my reasonable arguments. The manager said the same thing the last rep had told me, except apparently the request for the recordings hadn't even been SENT. Not even the REQUEST. I was once again told (by the manager) that I'd receive a call back regarding them by end of business the next day and was appeased enough by his words that I consented to hang up and wait until the next day.

Lesson Learned: Never Trust A Smooth Talker.

4th Call: explained the same shit. This time I asked the name of the representative to whom I was speaking. It was Marion or something.
I explained everything that the manager had said to me 2 days prior regarding the recordings and how I had YET AGAIN not received a call back. She had me believing they'd heard the recordings "forgotten" to return my call
I was to expect a confirmation text from her regarding whether I'm eligible for a refund or not by end of business the next day.
Surprise! I got the text. Nothing else though.

5th Call: roughly 10am. New rep. I demanded to speak to Marion. was told shes busy but will call me back by 3pm.

6th Call: it's after 4pm. Demanded Marion. Am apologised to, told her manager will arrange a refund for me within the week.

7th Call: several weeks later. Demand manager. Am told refund is on its way.

They can keep my fucking $60. What a pathetic company.

The worst and the most terrible internet provider, even though I cancelled my contract with them cause they couldn’t connect any connection to my house, they are still charging my account and they don’t refund any of those charges, how stupid it can be, I’m paying for a service that I don’t have.

Atrocious customer service. Will not cancel account. keep stealing money even though they can't connect to my new address