TPG Telecom Limited, the company was formed from the merger between Total Peripherals Group and SP Telemedia. As of present, TPG Telecom provides various products that include internet service, OEM services, mobile telephony and online IPTV television. You can check TPG products and service reviews.
Overall Rating
8
TPG Reviews - ADSL(55) Write Review
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Service ADSL2+
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Location Geelong
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Activation 10+ days
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Speed Score
1
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Reliability Score
1
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Support Score
1
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Value Score
1
One of the worst internet providers out there. Horrible customer service and unrealiable internet speed. Completely waste of money would not recommend for any new user. You're better off with dodo or some shit
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Service ADSL2
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Location Brisbane
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Activation 10+ days
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Speed Score
1
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Reliability Score
1
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Support Score
1
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Value Score
1
TPG have got to be the worst internet provider in Australia, and i taught Egypt and West Africa had slow service!! TPG are leaders of the pack when it comes to frustratingly slow service. When we first signed up (12 months ago) everything was fine, good internet service along with good customer service, however, over the past 3 months or so their internet service has become impossible to tolerate, every morning it takes up to 45mins to get service and then after 20mins it slows to a snails pace, then picks up, then slows down.....ridiculous!! especially when your under pressure to send important documents out on time. Their customer service now mirrors their internet service, slow and useless ...... for the extra $10 or so a month i think its time to head over to Telstra.
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Service ADSL
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Location Sydney
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Activation 10+ days
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Speed Score
1
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Reliability Score
1
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Support Score
1
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Value Score
1
If you are ever planning to relocate your TPG service expect never ending calls/emails and ghosts technicians who never show up for scheduled appointments.
It will take minimum a month+ and maybe after millions never ending dealings with thousand different people/states you'll successfully relocate your service.
Have relocated twice and both times have had the same unpleasant experience.
It will take minimum a month+ and maybe after millions never ending dealings with thousand different people/states you'll successfully relocate your service.
Have relocated twice and both times have had the same unpleasant experience.
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Service ADSL2+
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Location Sydney
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Activation 10+ days
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Speed Score
10
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Reliability Score
10
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Support Score
6
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Value Score
10
Although I have heard nightmare stories with TPG, I signed up with them early this year as they provided options that were suitable for my usage requirements as well as value for money. Prior to this, I did not have an Internet connection at home and mainly used my mobile data however Vodafone was proving to be unreliable and costly.
The process was relatively straightforward as I signed up for an account via the TPG website and immediately received a detailed email that outlined the service delivery steps and the associated timeframes. To my surprise, the turnaround time was less than 10 days. However the package received in the mail consisted simply of the modem with little to no instructions, so it took quite some time to work out how to set up and configure. I tried contacting TPG for assistance on numerous occasions, however was placed on hold and became frustrated when I realised the waiting game appeared to be indefinite. I gave up and called an electrician instead who successfully resolved the issue for me.
As I live in a unit, I was a tad anxious about having to request additional cabling work however thankfully all worked once the modem was connected. Logging into my account on their website is very user friendly and I was able to navigate with no issues. Further to my surprise, TPG seem to be much more responsive to online queries rather than a phone call. Although my plan is unlimited, I requested for a log of activity to assess if I could potentially change to a cheaper plan with less data. Within a business day, I received a response from TPG with the requested information, which I was quite pleased with.
The Internet speed has been great. My flat mate and I stream movies on a daily basis and although we have encountered the occasional buffering lag, the Internet speed has generally been very reliable and quick. This also applies to high definition movies so I cannot fault them on the connection reliability and speed. I can definitely picture myself being a long term loyal customer of TPG as long as minimal customer service is required from them.
I would highly recommend TPG as an Internet service provider to family and friends, however I would also caution that customer service is much better via online queries than phone calls to the TPG helpline.
The process was relatively straightforward as I signed up for an account via the TPG website and immediately received a detailed email that outlined the service delivery steps and the associated timeframes. To my surprise, the turnaround time was less than 10 days. However the package received in the mail consisted simply of the modem with little to no instructions, so it took quite some time to work out how to set up and configure. I tried contacting TPG for assistance on numerous occasions, however was placed on hold and became frustrated when I realised the waiting game appeared to be indefinite. I gave up and called an electrician instead who successfully resolved the issue for me.
As I live in a unit, I was a tad anxious about having to request additional cabling work however thankfully all worked once the modem was connected. Logging into my account on their website is very user friendly and I was able to navigate with no issues. Further to my surprise, TPG seem to be much more responsive to online queries rather than a phone call. Although my plan is unlimited, I requested for a log of activity to assess if I could potentially change to a cheaper plan with less data. Within a business day, I received a response from TPG with the requested information, which I was quite pleased with.
The Internet speed has been great. My flat mate and I stream movies on a daily basis and although we have encountered the occasional buffering lag, the Internet speed has generally been very reliable and quick. This also applies to high definition movies so I cannot fault them on the connection reliability and speed. I can definitely picture myself being a long term loyal customer of TPG as long as minimal customer service is required from them.
I would highly recommend TPG as an Internet service provider to family and friends, however I would also caution that customer service is much better via online queries than phone calls to the TPG helpline.
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Service ADSL2
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Location Brisbane
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Activation 10+ days
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Speed Score
1
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Reliability Score
1
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Support Score
1
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Value Score
4
I am with TPG for more than 10 years. The internet service is getting worse and worse recent years. The connection is constantly cut off and the speed is super slow.
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Service ADSL2+
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Location Sydney
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Activation 3 days
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Speed Score
10
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Reliability Score
10
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Support Score
10
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Value Score
10
TPG has always been the best value for money. Not only is their technical support top quality but their bang for buck has always been impecible.
I have been a loyal customer of TPG for many years now and would recommend them to anyone that is looking for an Internet Service Provider.
Their speeds have always been quick in comparison to other vendors and competitors that have offered me internet connections and also i have experienced hardly any dropouts from their services in the time i have been a customer of theirs.
I have been a loyal customer of TPG for many years now and would recommend them to anyone that is looking for an Internet Service Provider.
Their speeds have always been quick in comparison to other vendors and competitors that have offered me internet connections and also i have experienced hardly any dropouts from their services in the time i have been a customer of theirs.
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Service ADSL2+
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Location Sydney
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Activation 1 days
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Speed Score
1
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Reliability Score
2
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Support Score
1
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Value Score
3
TPG terminated my account due to missed payment as my bank card was skimmed and cancelled. I paid with direct debit and have proof of this but still cancelled my account and to reconnect they want to charge $99 or sign an 18month contract.
I have been a TPG customer for years, they have no loyality to their customers and are just money hungry.
Will never use them again due to this only.
I have been a TPG customer for years, they have no loyality to their customers and are just money hungry.
Will never use them again due to this only.
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Service ADSL2+
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Location Gold Coast
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Activation 10+ days
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Speed Score
1
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Reliability Score
3
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Support Score
2
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Value Score
2
Slow internet speeds mixed with terrible customer support who treat you like children, make TPG the perfect internet provider for anyone who wants to shoot themselves in the head!
They use dodgy internet practices, where if you call them up to try to fix your slow internet speed (which never gets over 1 MBPS) they speed it up for u and ask if the problem was solved. After you say yes, they slow it back down again a few hours later!
Im in the heart of the Gold Coast and still cant get good speeds with TPG. wtf?
They use dodgy internet practices, where if you call them up to try to fix your slow internet speed (which never gets over 1 MBPS) they speed it up for u and ask if the problem was solved. After you say yes, they slow it back down again a few hours later!
Im in the heart of the Gold Coast and still cant get good speeds with TPG. wtf?
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Service ADSL2+
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Location Melbourne
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Activation 3 days
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Speed Score
9
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Reliability Score
10
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Support Score
10
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Value Score
10
Found TPG to be a no fuss with easy to understand plans provider with unlimited at a great price. Been with them for 4 years and had no issues.
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Service ADSL2+
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Location Sydney
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Activation 1 days
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Speed Score
8
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Reliability Score
8
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Support Score
9
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Value Score
8
I am super happy with my TPG broadband, I have had some great service and coverage using the TPG broadband. I have not yet had any difficulties or bad experiences using the service however I found it took some time in setting the service up, but I believe that may have been from my end as I am not very tech savy when it comes to any sort of technology. When I called the technical support for some assistance the customer service was amazing and they really helped me out! I will be recommending this service within the future.
