TPG
TPG Telecom Limited, the company was formed from the merger between Total Peripherals Group and SP Telemedia. As of present, TPG Telecom provides various products that include internet service, OEM services, mobile telephony and online IPTV television. You can check TPG products and service reviews.
Overall Rating 8

TPG Reviews - ADSL2(4) Write Review

  • Service ADSL2
  • Location Brisbane
  • Activation 10+ days
  • 1.75
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    4
I am with TPG for more than 10 years. The internet service is getting worse and worse recent years. The connection is constantly cut off and the speed is super slow.
  • Service ADSL2
  • Location Others
  • Activation 10+ days
  • 1.75
  • Speed Score
    2
  • Reliability Score
    3
  • Support Score
    1
  • Value Score
    1
I have been with TPG for three years, the whole time my internet has been incredibly slow. I have complained to TPG many times, and tried their technical support but nothing has helped. Four months ago the Internet speed got really bad so they sent out a technician to have a look at the line that is connected to my house.

The technician said they fixed it and left. The Internet was still really really slow. TPG sent out a second technician and the exact same thing happened. Then they sent out a third technician. This technician said that their was a substantial amount of water damage to the line and it would need to be replaced, but that was up to Telstra. He forwarded his findings on to TPG.

TPG called me to tell me that Telstra would be replacing the line within ten days and I would not need to pay anything because the fault to the line was from external damage. A week later TPG send me an email saying that Telstra can't fix the line and there's nothing TPG can do.

I have tried sorting out this issue with TPG but to no avail. Their customer service team is mostly always rude and unhelpful, and they could care less that I have barely working Internet, yet they feel I should pay full price for it.

I barely get 1mb speed, which is something they've tested themselves. I have reduced my plan and do not recommend TPG at all, I'll be changing to a different provider once NBN is available to me in the next few months.
  • Service ADSL2
  • Location Melbourne
  • Activation 10+ days
  • 8.5
  • Speed Score
    8
  • Reliability Score
    9
  • Support Score
    8
  • Value Score
    9
I joined TPG about close to 11 months ago, it was one of the cheapest companies around for home wifi and had amazing word of mouth exposure. Almost everyone was talking about TPG and how they are the best option for anyone to hook up with for home Wifi. I have occasionally had problems with connection because the router is located in an odd position, however everytime I called I was provided prompt and arguably efficient advise, and so far I am reasonably happy with TPG. I dont think there is another provider out there that can possibly beat the level of service and price TPG has to offer.
  • Service ADSL2
  • Location Melbourne
  • Activation 3 days
  • 8.75
  • Speed Score
    8
  • Reliability Score
    10
  • Support Score
    8
  • Value Score
    9
If you are looking for a new internet provider, I find TPG service to be a good value for money choice. We have unlimited broadband for around 60 dollars a month with good speed and excellent reliability. When we purchased a new modem we required technical support to assist, although it was not directly their problem they chose to help us with the issue. I had previously used Dodo as my service provider, however I did not find them to be as useful and reliable as TPG have been. Overall, this is a good provider.