Recently I called up TPG customer service to sign up for NBN 50 plan. I was rather taken aback when the staff kept barging me to drop my rights for monetary compensation if tpg fail to meet their commitment with respect to the fixed line that goes with the plan. I told her I didn't have any need for the phone line, hence, it should be removed from my plan. To my utmost amazement, she insisted it can't be removed and I would have to make a $20 upfront payment for the line and as well drop my rights to financial compensation before my application can be processed. I then told her that I needed to study the terms of agreement closely before I can continue with the sign up. She said no, that I must sign up first. Well at this point I concluded that there was no transparency with service provider and took to my heels. Be careful before you sign up. Ask questions and be clear before any commitment.