TPG
TPG Telecom Limited, the company was formed from the merger between Total Peripherals Group and SP Telemedia. As of present, TPG Telecom provides various products that include internet service, OEM services, mobile telephony and online IPTV television. You can check TPG products and service reviews.
Overall Rating 8

TPG Reviews(80) Write Review

  • Service ADSL2
  • Location Others
  • Activation 1 days
  • 5.25
  • Speed Score
    6
  • Reliability Score
    7
  • Support Score
    1
  • Value Score
    7
Don't mind the internet speeds but customer service is appalling. There's been an NBN outage in my area for almost a week. I was promised updates to restoration and have received no call or email. Nbn came back on last night and still no phone call to me to let me know connection has been restored.
  • Service Cable
  • Location Gold Coast
  • Activation 4 days
  • 8.5
  • Speed Score
    7
  • Reliability Score
    9
  • Support Score
    9
  • Value Score
    9
Good isp and provider and would recommend for many home with nbn.....?................................
  • Service ADSL2+
  • Location Melbourne
  • Activation 1 days
  • 3
  • Speed Score
    6
  • Reliability Score
    2
  • Support Score
    2
  • Value Score
    2
Don't Do It - Research a different company. TPG's customer service is awful, initial connection takes forever (which they don't tell you about, mind you you still pay for this unconnected time). They don't care about you or their service merely money orientated.
  • Speed Score
    9
  • Reliability Score
    9
  • Support Score
    10
  • Value Score
    8
The customer service team at TPG is second to none. Every time I have called with a potential problem or query, I have never been on hold for longer than a minute. My internet took 1 day to be switched over between moving houses and when I called to ask for help with the modem, they talked me through everything and it was up and running in a few minutes. Very impressed, I would recommend.
  • Service ADSL2
  • Location Brisbane
  • Activation 5 days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
TPG is a joke. I am experiencing a complete internet outage for over three days now, after having extremely slow internet for months - despite my close proximity to the exchange. The technician I have had to communicate with is so unbelievably rude, and the phone operators literally lied to me about my upload and download speed saying they there "normal'" when they were well below average speeds (as I was also running TPG speed tests while on the phone). I regret going with TGP, their service is so unreliable and the technical support team have no idea what they're doing.
  • Service ADSL2+
  • Location Melbourne
  • Activation 2 days
  • 3.5
  • Speed Score
    7
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    5
Someone who knew me accessed my account pretending to be me and reactivated it so they could have free internet. The only authentication questions that are asked: name, address and email.

I have been paying for someone else's internet without being aware of it. Now, I am having difficulty deactivating the internet at a property I no longer live at. I am immensely unimpressed.

Do not choose TPG as your new service provider.
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
It's been three days since my number is ported to Tpg, incomings are not working, called them 5 times, no help.
  • Service ADSL
  • Location Melbourne
  • Activation 10+ days
  • 1
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    1
Shitest service provider ever. Big liar and scammer make lots of mis-commitments. No Reliability. Waiting since last 2 weeks for connection.
  • Speed Score
    8
  • Reliability Score
    8
  • Support Score
    8
  • Value Score
    10
Amazed how fast this happened! Signed up on Friday, everything delivered by StarTrack Monday and connected same day. Thank you!
  • Service ADSL2+
  • Location Melbourne
  • Activation 9 days
  • 1.25
  • Speed Score
    1
  • Reliability Score
    1
  • Support Score
    1
  • Value Score
    2
Firstly, one of the most horrid networks I've ever used. I was absolutely surprised at how slow a network in 2019 can be. On my previous wifi plan, the wifi was good, but I wanted something a bit better for gaming. The first day using this net, I realized how hard I got click baited. First of all, if you watch youtube, forget about it. It runs videos on 360p quality with buffers every 15 seconds. Playing league for the first time on this net I reached the highest ping I've ever seen (12k ms) and it didn't let me move. Sending an email itself is a task with this network. All in all, what I've learned is don't get too greedy and be happy with what you have. So I am instantly removing myself from this joke of a network, literally paying more money for a worse network. so I would NOT recommend it to anyone.

Also, I think I should also add, it has consistent disconnects, approx 4 times a day for around 10minutes. (at random times)

This is my honest opinion, thank you for taking the time to read this